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HunterBoss
HunterBoss
Participating Frequently
April 24, 2019
Answered

My Passport Wireless Pro and “Content Unavailable”

  • April 24, 2019
  • 2 replies
  • 1691 views

Good evening

Much frustration with Lightroom CC on my iPhone and iPad. And it doesn’t seem like anyone’s figured it out.

Like a lot of you I don’t want to travel with my laptop on vacation. The reviews of the My Passport seemed to indicate it was THE solution to have. But how is it?

I can get the photos into My Passport easy enough. I can have LRCC on both the iPhone and iPad easily find the folder with the images. I’m even now getting thumb nail images for the raw files (I seem to have read a review somewhere saying that wasn’t possible.) The first time I selected all the images, it successfully imported about 5% of the total. And not sequentially either.

Now for the past 2 hours or so, all I’m getting from inside LRCC is “Content Unavailable” or nothing when I do get it to select all. And. I have tried selecting one image at a time. Same story.

What am I doing wrong?

Christopher

This topic has been closed for replies.
Correct answer Jao vdL

I have the Apple made SD-Lightning card reader. That only lets you pull files into iPhoto. And only jpg. Based on both my experience and what I've read online. Apparently there's now some difference with an iPad Pro. I just have an amateur iPad.


HunterBoss  wrote

I have the Apple made SD-Lightning card reader. That only lets you pull files into iPhoto. And only jpg. Based on both my experience and what I've read online. Apparently there's now some difference with an iPad Pro. I just have an amateur iPad.

The sd lightning reader will read both raw and jpeg files into photos into any iOS device. From there you can import the raw into Lightroom CC no problem.

2 replies

cmgap
Community Expert
cmgapCommunity Expert
Community Expert
April 24, 2019

iOS devices will not recognize (read or write) to external drives like the Passport. Firstly you have  to add your images to your Photos app and then add them to Lightroom on your phone or iPad (and then once everything is synced - delete them from the photos app). I haven't been able to find a workaround and it is not an elegant workflow to have to go through Photos.

HunterBoss
HunterBossAuthor
Participating Frequently
April 24, 2019

It’s able to read from the Passport. I now have about a third of my images in LRCC. Both raw and jpeg. It’s just not adding all of them.

And based on comments on various forums, if I put them through iPhoto I only get jpeg. Not what I’m looking for.

Thanks though.

Akash Sharma
Akash Sharma
Legend
April 24, 2019

Hi Christopher,

Sorry that you're getting a message "content unavailable" while accessing your Lightroom library on iPad and iPhone.

However, I am having trouble understanding the issue correctly.

Are you getting this message "content unavailable" on both Lightroom on your iPad and iPhone and what exactly is the message? Previews unavailable or content unavailable?

Thanks,

Akash

HunterBoss
HunterBossAuthor
Participating Frequently
April 24, 2019

Content Unavailable was the message. That was the heading on the message. But now that message is gone away. Mostly.

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