My Portfolio has disappeared!

Forum|Forum|5 years ago
July 24, 2020
4 replies
17692 views

There isn't a section for My Portfolio, so my apologies of this is not the correct place.

When i put in my Portfolio address it goes to a 404 page 'Something went wrong - Page not found'. Can anyone point me in the direction of where i can start to get this looked into?

I have used it for months and have loads pf photos on it - all beautifully laid out.

sharpfocus.myportfolio.com

I am gutted.

Thank you

Problem or error

Correct answer Nancy OShea

You need a paid Creative Cloud plan to use Portfolio.

Please log-in to your account below to ensure your PAID plan is active and payment details are up to date.
https://account.adobe.com/plans

Submit a ticket directly to the Portfolio Help team.

https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

S

ssim3@sva.edu

Participant

Same. My all portfolio works disappeared..

Nancy OShea

Community Expert

Copied & pasted from my July 24th reply:

You need a paid Creative Cloud plan to use Portfolio.

Please log-in to your account below to ensure your PAID plan is active and payment details are up to date.
https://account.adobe.com/plans

Log-out and log-in to Portfolio with your PAID creative cloud ID and password

Failing that, submit a ticket directly to the Portfolio Help team. Keep in mind that many people are on Christmas holiday until after the new year.

https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

❄ ☃ ❄

Seasons Greetings!

Nancy O'Shea— Product User & Community Expert

H

Hilda5E19

Participant

I was editing my portfolio and it was almost finished. Five pages with a lot of content and copy, a week of dedicated work in it. Out of the blue I received a screen with the message 'till next time, you are unsubscribed'. ???? Since one and a half day I' m explaining what happend to the helpdesk. There must be a back-up somewhere to get it back, atleast give me some clarity?... I still hope I can come to you with good news 🙂

M

Monica5FB6

Participant

I have to turn in my portfolio as a school project for the end of the semester tomorrow and mine disappeared as well! I've contacted Adobe help to hopefully sort this out. This doesn't produce much faith in the service.