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Participant
August 18, 2020
Question

My presets disappeared

  • August 18, 2020
  • 2 replies
  • 233 views

I went to edit pictures today to see that all my presets are gone as well as all of my pictures that I had edited with them! Does anyone know how to fix this I paid for them and if I can't get them back I will be very disappointed please help

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2 replies

selondon
Community Expert
Community Expert
August 25, 2020

I doubt if you would have much luck, but you can try this:

https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

Alternatively, do you back up to iCloud, and if so, one option could be to wipe your device and restore from a backup previous to the Lightroom 5.4.0 Update, which I think was August 18th?

This though may not be as smooth as it sounds and could lead to other non-Lightroom issues.

Or maybe use a spare device and restore from an old iCloud back up and see if that works?

Akash Sharma
Legend
August 19, 2020

Hi there,

 

Sorry that your presets and images in Lightroom mobile app have disappeared after the recent app update.

 

This is a known issue and our engineers are currently investigating the issue.

 

Please checkout this discussion and share your  subscription status so that we can track the issue: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-today-18th-august-2020

 

Note: Regardless of whether or not you are subscribed - do not uninstall the app!

 

Thanks,

Akash