My presets & pictures are gone from the mobile app!!!

Forum|Forum|5 years ago
August 20, 2020
4 replies
335 views

I'm using the free version on the apple app (used to pay but not this year). Everything was fine then I woke up and only pictures showing are from 2016! All my purchased presets are gone as well. I updated the app, nothing... I reinstalled it, nothing.... logged in on my desktop, nothing!!! Freaking out

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A

Adam5E57

Participant

Same problem, all my images and presets are lost now. Shame on you Adobe..

selondon

Community Expert

Assuming that this is the free app, then this was probably caused by the bug on the 5.4.0 update:

https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

The only definite option is to restore the device from a back up (iCloud/iTunes) prior to the update.

You could try iTunes File Sharing: https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

Another user has restored their photos by jailbreaking their phone and using Filza.

A

ak Photography

Participating Frequently

Mine gone too.. But if it's synced already it will be available..my latest pics which we're synced are slowly loading up and lots of them gone.. who takes responsibility now ? These guys charge fees and don't even care to inform us..