Não estou mais conseguindo ter acesso as edições premium

Question

Ontem fiz o pagamento mensal, para ter disponibilidade aos recursos premium, mas hoje quando fui acessar o aplicativo, não tive mais acesso as opções das edições premium, estava pedindo para mim fazer o pagamento para ter acesso, mas fiz o pagamento ontem!
o que posso fazer para resolver esse problema?

Charlie.D · Answer

Hello @taissa_4901

There is zero purchase history for the email address you used to post for help here.

You may want to try the troubleshooting help on this page, especially the Restore Purchase advice: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

If that fails, please make a note of the error message. And then please contact Adobe Support for additional help at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

It may be that you need to sign into Lightroom with another email address. I see indications you have more than one account with Adobe, but Adobe Support really has the best tools to help.

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