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A
Admired_Hummingbird8736
Participant
April 27, 2025
Answered

Не восстанавливаются покупки в приложении

  • April 27, 2025
  • 1 reply
  • 580 views

 

 

Доброго времени суток. В приложении истек срок подписки и покупки не восстанавливаются. Но в App Store подписка до 20.05.2025. В чём может быть проблема?

Correct answer Charlie.D

Made a refund. I paid for my subscription again. But the purchase is not being restored.


Hello @Admired_Hummingbird8736 

 

If you canceled and are trying to resubscribe, the reason Adobe Support can not help is because of this: https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia 

1 reply

C
Community Manager
Charlie.DCommunity Manager
Community Manager
April 28, 2025

Hello @Admired_Hummingbird8736 

You will need to contact Adobe Support for help.  Please visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT to reach a person faster

A
Admired_Hummingbird8736Author
Participant
April 28, 2025

I've already contacted you, but they couldn't help.

C
Community Manager
Charlie.DCommunity Manager
Community Manager
April 28, 2025

@Admired_Hummingbird8736 

I am sorry your first attempt to get help from Adobe Support didn't go well.  This is a peer-to-peer forum, and Adobe staff like me that volunteer advice for how to use the apps do not have the same training and tools as Support.  

 

If Adobe Support said they can't help directly with subscriptions that are managed by the iOS App Store, it is because Apple owns the transactions.  If Adobe Support can not restart your subscription, they should have advised you to contact Apple for a refund.  

 

I urge you to try Adobe Support one more time to see if they can restart your subscription.

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