Skip to main content
Admired_Hummingbird8736
Participant
Apr 27, 2025 3:42 PM UTC
Answered

Не восстанавливаются покупки в приложении

 

 

Доброго времени суток. В приложении истек срок подписки и покупки не восстанавливаются. Но в App Store подписка до 20.05.2025. В чём может быть проблема?

Charlie.DCorrect answer
Adobe Employee
Apr 28, 2025 8:35 PM UTC

Made a refund. I paid for my subscription again. But the purchase is not being restored.


Hello @Admired_Hummingbird8736 

 

If you canceled and are trying to resubscribe, the reason Adobe Support can not help is because of this: https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia 

View reply

5 replies

Adobe Employee
Charlie.D
Adobe Employee
Apr 28, 2025 3:29 PM UTC

Hello @Admired_Hummingbird8736 

You will need to contact Adobe Support for help.  Please visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT to reach a person faster

Translate
Admired_Hummingbird8736Author
Participant
Apr 28, 2025 3:57 PM UTC

I've already contacted you, but they couldn't help.

Translate
Adobe Employee
Charlie.D
Adobe Employee
Apr 28, 2025 4:19 PM UTC

@Admired_Hummingbird8736 

I am sorry your first attempt to get help from Adobe Support didn't go well.  This is a peer-to-peer forum, and Adobe staff like me that volunteer advice for how to use the apps do not have the same training and tools as Support.  

 

If Adobe Support said they can't help directly with subscriptions that are managed by the iOS App Store, it is because Apple owns the transactions.  If Adobe Support can not restart your subscription, they should have advised you to contact Apple for a refund.  

 

I urge you to try Adobe Support one more time to see if they can restart your subscription.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices