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Y
Ytekai
Participant
October 9, 2022
Question

Need help for download my presets

  • October 9, 2022
  • 1 reply
  • 161 views

Hello everyone!

I have such a problem:

I had to change my account in the Adobe ecosystem, I use Lightroom CC and Lightroom on iPhone.

I managed to transfer all the photos from the old account to the new by Lightroom Downloader, not all photos transfered with the image editing settings, but okay.

And I could not transfer my personal created presets, now the old account has not been paid and Adobe does not allow me to enter the working editing settings.

 

How and from where do I download my personal presets to upload them to a new account?

This topic has been closed for replies.

1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Legend
October 11, 2022

Hi there,

 

Thanks for reaching out. 

Do you remember when the suscribtion for the old account ended? Is it over 30 days?

Are you able to get to your presets in Lightroom Web? Link: https://lightroom.adobe.com/ 

Did you uninstall the application? Presets will remain on your mobile device after the subscription ends. However, if you uninstall the app or move to a different device, you will lose them.

 

You can check this FAQ on missing presets and Photos in Lightroom: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html.

 

Let us know if it helps.

Thanks,

Ranjisha

Y
YtekaiAuthor
Participant
October 11, 2022

I think not over 30 days. I have access to my photos, folders or albums – there are in Lightroom cloud. But I don’t have access to my filters and settings. 

 

Are you able to get to your presets in Lightroom Web? Link: https://lightroom.adobe.com/  - I Can`t

 

Did you uninstall the application? Presets will remain on your mobile device after the subscription ends. However, if you uninstall the app or move to a different device, you will lose them. - No, i didn`t

 

 

My subscription is not active and I cannot activate it, this is the main problem. I opened another account, paid for it, and now I need to transfer presets from an inactive account to an active one.

Y
YtekaiAuthor
Participant
October 11, 2022

I think there is one option - if Adobe activates my old account for a couple of hours so that I can transfer my presets. Or do you have another way?

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