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Participant
April 30, 2025
Answered

Need help with Logging In

  • April 30, 2025
  • 1 reply
  • 140 views

Hi, so i downloaded lightroom on my phone and make an account so i can edit photos but i want to on my laptop so i download it on my laptop but whenever i try and log in it always redirects me to where i sign in with an educational account but i dont want to use an educational account

 

Correct answer Anshul_Saini

Hi @Geordie_Hughes5972,

 

Thanks for reaching out! It sounds like you may have multiple Adobe profiles, and your login is defaulting to the educational one.

 

Please send me your Adobe email via DM only (not here publicly) so I can check on the backend.

 

In the meantime, you can also review this guide on how to manage and switch between your Adobe profiles: Manage Adobe Profiles

 

Once I have your email, I’ll help you further. Looking forward to your message!

Best,
Anshul Saini

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
April 30, 2025

Hi @Geordie_Hughes5972,

 

Thanks for reaching out! It sounds like you may have multiple Adobe profiles, and your login is defaulting to the educational one.

 

Please send me your Adobe email via DM only (not here publicly) so I can check on the backend.

 

In the meantime, you can also review this guide on how to manage and switch between your Adobe profiles: Manage Adobe Profiles

 

Once I have your email, I’ll help you further. Looking forward to your message!

Best,
Anshul Saini