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S
SpivR
Known Participant
February 13, 2022
Question

New computer macOS Monterey, sync from cloud to desktop extremely slow 39,000 images

  • February 13, 2022
  • 2 replies
  • 362 views

I added a new macOS iMac running Monterey 12.2.1 (latest fix) to my workflow.

I installed Lightroom CC and trying to sync my library of 39,843 photos locally using"keep all originals" enabled.

The sync is going really slow.  It seems to stall and do nothing after some time (hour or so) until I completey quit and restart Lightroom CC and then it starts syncing for a while again.

I have a 100mbps broadband downlink and before installing Lightroom CC, I synced my entire Dropbox (~260 GB of data) down to this system from the cloud and it only took a few hours.

This is going to take days, not hours and I have to babysit it by quit/restart every few hours I am around to keep it going.

Is there any actual feedback from Adobe?  I see lots of similar sync problems in these forums, but never any definited answer or even proscriptive advice.

Been a while since I needed tech support - is there official tech support available from Adobe or only these user-to-user forums?

This topic has been closed for replies.

2 replies

J
Community Expert
Jao vdLCommunity Expert
Community Expert
April 30, 2022

Just checking. You refer to Lightroom CC but that doesn't exist anymore. Are you sure you installed the correct Lightroom version? It is simply called "Lightroom" with nothing after it in the creative cloud app. If you really have Lightroom CC, that would be an absolutely ancient version and I would expect sync problems and issues running it in Monterey and on a M1.

This is probably not it but just checking...

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
February 14, 2022

Hi,
Thanks for reaching out. We are sorry for the trouble with Adobe Lightroom's Sync. We are here to help!

Could you please confirm if you recently added a large number of images into Lightroom? What kind of files are you working with JPEG or RAW photos and videos? While storing the local copies, we would like to know if they are kept on the internal storage or external/network drive?


If they are on an external drive, is that connected via WiFi, or are you using a connector cable to pair?

 

Please log on to Lightroom.adobe.com to check if there are any current sync issues? Please do not remove or clear the sync issues if they are related to the currently pending sync images. They will go away once the sync is done.

 

Please let us know if this helps!
Regards,
Sameer K

 

S
SpivRAuthor
Known Participant
February 15, 2022

It seems to be going faster now.  I'm down to about 7500 photos left to sync.

Haven't changed anything other then quit and restart a few times as it still gets stuck.

To answer your questions:

 

I did not add any photos to Lightroom CC.  Purposely checked that it was sync'ed and up to date on my other desktop before starting the install and sync on this new computer.

Using the internal SSD drive - no external drive connection, no Wi-Fi, hardwired Ethernet, so pretty clean setup.

It would be desirable for Adobe to add a bit more status to the sync operation.  I appreciate the desire to be Apple-like with minimal messages/notifications and a "it just works" philosophy, but sync is never like that.

The ability to keep a pinned window with total images, # remaining, and and approximate speed of sync, and estimated time to completion would be very helpful.

Also, although I keep almost no video in lightroom, when I first started with Lightroom CC it seemed to have a lot of problems with the few video files that had in my library.  I removed them.  But a status display that showed the number of videos versus photographs, and maybe an advanced option to sync photos first as a priority (or vice versa) would be helpful.

When remote on my laptop using Wi-Fi, I would want to have critical images sync before video (or vice versa) when using slower hotel or other Wi-Fi services.

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