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Bemortvedt
Participant
December 24, 2019
Question

New phone - lost presets

  • December 24, 2019
  • 2 replies
  • 5085 views

I had purchased lots of presets and had them in my Lightroom app. I got a new phone and none of them transferred over when I logged in. Any ideas on what I can do to get them back??

This topic has been closed for replies.

2 replies

greule
greule
Inspiring
January 8, 2020

In case you are using a free Lr Mobile version without sync you should try to create an iOS backup from your previous phone and restore the new phone from the backup. With that all presets, photos etc. should be preserved

 

Hope that helps - Guido/ Lr Mobile QE

    nikunj.m
    nikunj.m
    Legend
    December 24, 2019

    Hi there,

     

    Are you using the free version of Lightroom mobile? If you are using a subscription did you sync all the images and presets through the Lightroom mobile app?

     

    If you are using the free version, the images and presets are stored locally on the device and not synced across devices. You can download and re-import the presets to the new Phone.

     

    If you have synced the images and presets through the old phone, you can go to Lightroom.adobe.com, select an image and click on Edit the Photo to check if you are able to see your presets there.

     

    Regards,

    Nikunj

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