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Participant
May 24, 2020
Answered

New phone lr not working

  • May 24, 2020
  • 2 replies
  • 743 views

I have a new phone and imported all my apps from old to new phone including lightroom. However none of my photos or presets are on my lightroom app. When I click import presets ( which I paid for 12 presets) it says invalid. How do I get the presets that I paid for onto my app please? Complete techno dummy so please keep it simple. 

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Correct answer gary_sc

Hi Vanda,

 

You did, you are in the Mobile and Apple TV section. (Please do not ask, I have no idea what Apple TV is doing there but that's another story.)

 

Just to verify: you do have a paid plan on one of the Photoshop Plans that cover Lightroom Desktop? If you do not have a paid plan, it will not work.

2 replies

Participant
May 24, 2020

I thought I did 🤷🏼‍♀️

gary_sc
Community Expert
gary_scCommunity ExpertCorrect answer
Community Expert
May 24, 2020

Hi Vanda,

 

You did, you are in the Mobile and Apple TV section. (Please do not ask, I have no idea what Apple TV is doing there but that's another story.)

 

Just to verify: you do have a paid plan on one of the Photoshop Plans that cover Lightroom Desktop? If you do not have a paid plan, it will not work.

dj_paige
Legend
May 24, 2020

You want to ask in the Lightroom Mobile forum.