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Known Participant
January 21, 2024
Question

New Phone / Missing Photos From Cloud

  • January 21, 2024
  • 2 replies
  • 123 views

When I replaced my phone and logged into LR mobile there were only about 6 photos loaded. The rest of my cloud is MIA. How do I resolve this? LR is otherwise working fine.

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2 replies

philmasAuthor
Known Participant
January 29, 2024

Sameer,

I have only used one email with Adobe. I still don't understand what may have happened. If my photos are gone I'm very upset about it.

Sameer K
Community Manager
Community Manager
January 22, 2024

Hey, @philmas. I've checked the account you're signed in to the community with. It is, as you've reported. Have you used any other email address to sign in to Lightroom on your mobile?

 

You can log in to Lightroom Web (https://adobe.ly/3vMwLcJ) & check any other emails you might have used for Lightroom.

If you were logged in to Lightroom mobile with any other email account that did not have an active subscription, the images & edits and the rest of the data were stored in your device's local storage & did not sync up to the cloud.

 

Thanks!
Sameer K