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Participant
September 8, 2026
Question

New photos won't import when I click import

  • September 8, 2026
  • 2 replies
  • 26 views

I’ve trouble shot so many things to try to fix it, but after this latest update, it’s not allowing me to import new photos

    2 replies

    Claire H.
    Community Manager
    Community Manager
    September 23, 2026

    Hi ​@Precious_Lilyd694, Welcome to the Lightroom Community forum! As Jim mentioned, to help you with this issue, we would appreciate a few more details. Please answer their questions and send your system info, a screen recording of the issue, and a numbered list of the exact steps needed to replicate it. You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

    Jim Wilde
    Community Expert
    Community Expert
    September 9, 2026

    We can’t help without some details.

    What app are you using, and what’s the version number?

    What operating system and version?

    How are you trying to import - from camera, camera card, external drive>

    What exactly happens when you try to import? Providing a screenshot is often very helpful.