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Participant
Sep 8, 2026 7:44 PM UTC
Question

New photos won't import when I click import

I’ve trouble shot so many things to try to fix it, but after this latest update, it’s not allowing me to import new photos

    2 replies

    Claire H.
    Community Manager
    Community Manager
    Sep 23, 2026 8:12 PM UTC

    Hi ​@Precious_Lilyd694, Welcome to the Lightroom Community forum! As Jim mentioned, to help you with this issue, we would appreciate a few more details. Please answer their questions and send your system info, a screen recording of the issue, and a numbered list of the exact steps needed to replicate it. You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

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    Jim Wilde
    Community Expert
    Community Expert
    Sep 9, 2026 10:59 AM UTC

    We can’t help without some details.

    What app are you using, and what’s the version number?

    What operating system and version?

    How are you trying to import - from camera, camera card, external drive>

    What exactly happens when you try to import? Providing a screenshot is often very helpful.

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