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Participant
February 24, 2025
Question

New update messed masks

  • February 24, 2025
  • 1 reply
  • 164 views

I updated my lightroom today and now I am receiving this error message when trying to use any of the masking AI tools. 

 

 

1 reply

Participant
February 24, 2025

My system info: 

Lightroom version: 8.2 x64 [ 20250201-0700-1b12095 ] (Feb 1 2025)
NGL Version: 1.39.0.9
WF Version: 7.2 963a5a9
VF Version: 1.0.154
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Microsoft Corporation Surface Laptop Studio 2 / 13th Gen Intel(R) Core(TM) i7-13700H
Logical processor count: 20
Processor speed: 2.9 GHz
Real memory available to Lightroom: 16208.4 MB
Real memory used by Lightroom: 3273.7 MB (20.1%)
Virtual memory used by Lightroom: 7625.2 MB
Memory cache size: 0.0 MB

Internal Camera Raw version: 17.2 [ 2155 ]
Maximum thread count used by Camera Raw: 11
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 768MB / 6056MB (12%)
Camera Raw real memory: 769MB / 16208MB (4%)

Display: 2400x1600
System DPI setting: 144 DPI (high DPI mode)
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 4050 Laptop GPU (31.0.15.3892) - 6 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\rareg\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\rareg\AppData\Local\Adobe\Lightroom CC\Data

JohanElzenga
Community Expert
Community Expert
February 24, 2025

Your GPU driver is from August 2024 if I use Google to check the driver number. That is too old for the latest version of Lightroom.

 

-- Johan W. Elzenga