Skip to main content
sdogan
Participant
August 5, 2021
Question

New user - Lightroom won't launch

  • August 5, 2021
  • 3 replies
  • 182 views

Hi there - I just installed the Lightroom cloud-based software on my MacBook, along with Creative Cloud. The CC software launches, but LR does not. I keep getting an error message (actually, 2 error messages in two separate pop-up windows: one says "Sorry, an error occurred" and asks whether I want to report the error to Adobe, and the other says "Adobe Lightroom Closed Unexpectedly" (although it never actually opened). I tried rebooting and signing out and back into Creative Cloud. Any suggestions?

Thanks!

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

selondon
Community Expert
Community Expert
August 5, 2021

Which Mac OS have you installed being as at least 10.14 is required.....

https://helpx.adobe.com/lightroom-cc/system-requirements.html

sdogan
sdoganAuthor
Participant
August 5, 2021

Thank you. I have Mojave 10.14.3.

 

sdogan
sdoganAuthor
Participant
August 5, 2021

I also uninstalled and reinstalled the application - no luck.