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Ana25200217puqe
Participant
July 11, 2022
Answered

No encuentro mis fotos

  • July 11, 2022
  • 1 reply
  • 227 views

Desde que renove la licencia de Adobe no puedo ver las fotos que tenía en Lightroom, me han desaparecido todas. Sólo utilizo el Lightroom en el ordenador.

 

This topic has been closed for replies.
Correct answer Sameer K

Hi Ana,

 

Thanks for reaching out. We are sorry for the trouble with Lightroom. We're here to help.

I have reviewed your account. It could be an issue due to having multiple profiles (Business & Personal).

 

Go to Lightroom Web (https://lightroom.adobe.com) and sign in to your Adobe account.

Please check this article for help with selecting and logging in to other profiles associated with your email: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

 

To learn more about Adobe Profiles, check this article: https://helpx.adobe.com/enterprise/kb/introducing-adobe-profiles.html

 

If your images are not stored in any of the profiles, you can log in with any other email accounts that you might have used with Adobe Lightroom. If you wish to move your assets from one account to the other, you can use the Adobe Lightroom Downloader App. Check this to learn more: https://helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html

We hope this helps,
Thanks!
Sameer K

1 reply

Sameer K
Community Manager
Sameer KCommunity ManagerCorrect answer
Community Manager
July 12, 2022

Hi Ana,

 

Thanks for reaching out. We are sorry for the trouble with Lightroom. We're here to help.

I have reviewed your account. It could be an issue due to having multiple profiles (Business & Personal).

 

Go to Lightroom Web (https://lightroom.adobe.com) and sign in to your Adobe account.

Please check this article for help with selecting and logging in to other profiles associated with your email: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

 

To learn more about Adobe Profiles, check this article: https://helpx.adobe.com/enterprise/kb/introducing-adobe-profiles.html

 

If your images are not stored in any of the profiles, you can log in with any other email accounts that you might have used with Adobe Lightroom. If you wish to move your assets from one account to the other, you can use the Adobe Lightroom Downloader App. Check this to learn more: https://helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html

We hope this helps,
Thanks!
Sameer K

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