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sjm88
Known Participant
October 16, 2018
Answered

No Faces Detected in People View

  • October 16, 2018
  • 13 replies
  • 10178 views

I updated to the latest release of Lightroom on all my devices over 24 hours ago, and I am still seeing zero faces in the People view.

I have nearly 20,000 photos, and there are a *lot* of them of the same people, yet nothing shows up, it just seems to be broken.

I have uninstalled/reinstalled apps, but I am guessing this all happens server-side. There is zero indication from the UI that anything is actually happening. Is this intentional? I expected at least some kind of loading animation, or progress bar--anything really.

Honestly, assuming this is server-side--why on earth wasn't a lot of this indexing done *prior* to launch? This is a really bad user experience, it feels like my app is broken...

Any assistance would be greatly appreciated.

    This topic has been closed for replies.
    Correct answer Rikk Flohr_Photography

    Hello Richard,

    I will clarify the above message I posted, to which you replied.  I am the author of NMB-10295 in Adobe's issue tracking system. I can assure you that there is no bug in the Lightroom CC desktop software version 2.0 (Mac) and 2.01 (Windows) causing the issue some users are seeing with a lack of faces populated in their people view. There also is no bug in the Adobe servers causing this issue.  NMB-10295 is the document where we are tracking the issue until completion when everyone's People View is completed.  Support has incorrectly portrayed this as a bug and we will discuss better messaging when I am in the office tomorrow. I apologize for any confusion this mixed message this has caused you.

    Briefly, the People View feature requires each user's account to be indexed on the Adobe Servers. This indexing is complete for most users and the team is working hard on completing indexing for the remainder. When the indexing for you account is complete, the view will populate automatically. I do not have an ETA for completion and it will be different for different users. I understand your frustration and ask for your patience.

    13 replies

    Show previous replies
    Dongpz
    Dongpz
    Participant
    October 22, 2018

    same problem

    i got 20000+ photos including lots of portraits, but no faces were found.

    and no messages are shown in people view

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    October 21, 2018

    It may be worth reading this thread if you haven’t already (the thread itself is pretty confusing).

    Lightroom CC: Please add face recognition | Photoshop Family Customer Community

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    October 16, 2018

    Hi Sjm,

    All the indexing is done on server-side. It may not be fully complete for your account but I suggest waiting a few days. If nothing changes after launching the app several times please let us know.

    Regards,

    Sahil

    S
    sjm88Author
    Known Participant
    October 17, 2018

    Hi Sahil,

    Thank you for your reply. It has been two days now, and there is nothing--even if the indexing is not complete, there is *no result at all*. I have relaunched the app (on all platforms) at least ten times. There is something going on. If it is indeed updating, it really needs to give some indication...

    Cheers,

    Sam

    D
    daniela26590567
    Known Participant
    October 20, 2018

    I am having the same experience and have waited for more than two days.

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