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Participant
Sep 14, 2026 8:12 PM UTC
Question

no people found in masking

lightroom wont find people in masking

    2 replies

    Claire H.
    Community Manager
    Community Manager
    Oct 20, 2026 9:47 PM UTC

    Hi ​@Micki28444779atxy, I'm just checking in to see if the suggestion helped or if you are still running into this issue? If so, have you had a chance to try these basic troubleshooting steps in this article: https://adobe.ly/48dzRau? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

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    JohanElzenga
    Community Expert
    Community Expert
    Sep 15, 2026 9:19 AM UTC

    You need to give more information. Please go to ‘Help - System Info’ and paste that info in your message. Problems like this are almost always caused by outdated GPU drivers. Check the website of your GPU manufacturer for driver updates. If you use a Ndivia GPU, then make sure you install the Studio drivers, not the Game Ready drivers.

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    -- Johan W. Elzenga