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Participant
June 9, 2025
Question

No puedo guardar los videos

  • June 9, 2025
  • 1 reply
  • 94 views

No me permite guardar los videos editados aún cuando estoy pagando la version premium. Leí en la página que a varias personas les ha pasado. Cancelaré mi suscripción porque no tiene sentido pagar por algo que no puedo utilizar.

1 reply

Srishti_Bali
Legend
June 20, 2025

Hi Scarlett,


Sorry for the delayed response, and I completely understand how frustrating this must be — especially when you're paying for the premium version.

 

To help us look into this further, could you please share a few more details?

  • What device and operating system are you using?

  • Which version of the Lightroom app is currently installed?

Also, we’ve recently launched an update — could you check if you're on the latest version, and if not, try updating the app to see if that resolves the issue?

 

Regards,

Srishti