No Search Bar, No search by File Name, Error T20200915

Forum|Forum|3 years ago
February 10, 2023
2 replies
723 views

Hi guys, happy Friday! My LR Mobile v.8.1.1 has stopped Sorting Pictures by File Name (this option is not available now), and there is no Search Bar at the top of the page. Also, some earlier photos cannot be loaded referring to Error T20200914:response status 403. Restarting of app/iPhone does not help. Can you advise how to fix this? Many thanks in advance!

This topic has been closed for replies.

Sameer K

Community Manager

I'll help you figure this out. What version of iOS are you working on? I'll need more info about this.

Please send me the following details via private message by clicking on my profile.

A clear video of the issue with steps.
Diagnostic logs
1 - Click on the Settings icon > Help & Support in the Lightroom Mobile app.
2 - Click & hold the button to Access our Support Forum for 5 seconds > in the 'App Diagnostics' pop-up > select Create.
3 - Wait for this to finish 'Copied diagnostic log to clipboard' > go to the Notes app, and paste the log.
4 - Send this log to me via private message.

We hope to hear from you soon. Thanks!

Sameer K

L

LexeyichAuthor

Participant

Hi Sameer and many thanks for your response! Just for the benefit of your time - your colleagues from Adobe Help Desk have already reached out and looking into this case. FYI - the removal/re-installment of app did not help - so Adobe team experts have promised to reach out to me with some further suggestions. Thank you again!

M

Macarena283511226t8d

Participant

Hola, en la nuevo version no puedo encontrar la parte de poder filtar por texto, para poder localizar fotos con el nombre de la misma. Solo me aperece la opcion de metadatos. Alguien sabe donde encontrarlo?