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M
Milena5ED3
Participant
January 2, 2022
Question

No synch and photos on desktop from mobile

  • January 2, 2022
  • 3 replies
  • 495 views

Hi,

I don't see any photos on my desktop Lightroom app. There should be around 400 photos imported from my phone.

Yes, I see photos on web lightroom. I have the latest verson and empty storage 😉 Tryied reinstall, didn't work also.

 

Help!

 

This topic has been closed for replies.

3 replies

M
Milena5ED3Author
Participant
January 28, 2022

any help please? 😞

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
January 8, 2022

Are you signed into the same account on your Windows computer and your iPhone? Use the Creative Cloud desktop app to sign in on your computer.

M
Milena5ED3Author
Participant
January 8, 2022

Yes, same account in both, phone and computer. I'm using Creative Cloud desktop 🙂

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
January 7, 2022

Hi there,

Sorry to hear that, which operating system are you working on?
As you're able to see the images on Lightroom web, then it means there's something blocking Lightroom to download images from the cloud. Please check if you any security software or firewall that may be interfering with the Lightroom app.

Regards,
Sahil

M
Milena5ED3Author
Participant
January 8, 2022

Windows

Tried to turn off all firewalls ande restart - it's now working. E.g. premiere rush is synch on my phone and coputer as always.

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