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Kine33980166dtjf
Participant
December 1, 2023
Question

Not able to buy Premium

I've used Lightroom premium on my iPhone several times, but I've just been using the free version for a while now. For the last week I've been trying to buy Premium again, but it doesn't work.. I start the prosess to confirm the purchase, but the process just freezes.. I've tried deleting and downloading the app.

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    1 reply

    Adobe Employee
    Charlie.D
    Adobe Employee
    December 1, 2023

    Hello @Kine33980166dtjf 

    Thanks for reaching out to us.  I can see you have two accounts.  The account you used to post for help here has an expired subscription.  I will send you a separate, direct message to let you know your subscribed account details more privately.

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