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Vignesh34322289isme
Participant
Mar 11, 2024 5:39 AM UTC
Question

Not able to update new version

Am not able to get premium access in my mobile, can anyone help me on this

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    Mar 21, 2024 4:15 PM UTC

    Hey, @Vignesh34322289isme. Welcome to the Lightroom Community. I've reviewed the account you signed in to the community with and found an active Lightroom subscription. 

     

    Do you see an error or pop-up in the app? Please share more details, like the current version of Lightroom, Android OS details, screenshots & video recordings of what you see.

     

    Please ensure you're signed in to Lightroom with the email account you've used for Community & let us know how it goes. 

     

    Awaiting to hear from you. Thanks! 

    Sameer K

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