Not Syncing on Mac

Question

I am having a similar issue to several other Mac users with the Lightroom CC application. In addition to photos not syning and showing errors/corruptions on files that I have checked via other applications to not being corrupted, it slows down my entire mac and has even broken Finder access to the external harddrive i use for backup. (I have checked that the drive is not corrupt)

I have also checked the web version and yes, the web version does sync. I have also uninstalled and reinstalled the app and made sure that the app, creative clous, and my mac are all up to date.

Anshul_Saini · Answer

Hi @Eric_Nashville,

Thanks for sharing the details. I’m sorry to hear you’re running into syncing issues with Lightroom CC on your Mac, especially with system slowdowns and external drive access problems. You’ve already done a solid round of troubleshooting, so let’s dig a bit deeper.

Please share Additional Questions to Help Investigate:
• What macOS version are you using?
• Share system info from the Lightroom help menu. Copy & paste it here.
• Is the external drive APFS, HFS+, ExFAT, or NTFS?
• Do the sync errors occur on photos stored on the external drive?
• Share a screenshot of the errors

I will be looking forward to your response.

Best,

Anshul Saini

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded