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Kostas30929801alhr
Participant
July 6, 2023
Question

Note 20

  • July 6, 2023
  • 3 replies
  • 231 views

Good morning, I am facing problem when I am using my pen for editing, on my note 20. Especially in "healing" ,  "clone stamp" tool, the action point is 4-5 mm away from the point I am touching with my pen. The same happens when I am using just my finger. I like your application, I used it in my note 8 for years without any issue and I am very disappointment.

 
 
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    3 replies

    Ranjisha Sengupta
    Ranjisha Sengupta
    Legend
    July 17, 2023

    Thanks for the details, Kostas. Log on to Lightroom Web (https://lightroom.adobe.com) & check for all the images that have synced & uploaded to the cloud. If everything is synced, try resetting and reinstalling the application. Please keep us posted.

      K
      Kostas30929801alhrAuthor
      Participant
      July 15, 2023
      Thank you for your suggestion, unfortunately I could not find any screen or
      pen calibration option for Samsung note 20 ultra.
      In any case, the issue is the same either I am using the pen or my finger.

      When I am choosing the area that I want to "copy" , the accuracy is ok. But
      when I am going to "paste" it, the accuracy is not ok.

      This make almost impossible to exit correctly the foto.
      Please check the attached video , in order to realize the issue.

      My version is 11.0, the same I was using in my Samsung note 8

      Thank you,
      Kostas
        Ranjisha Sengupta
        Ranjisha Sengupta
        Legend
        July 7, 2023

        Hi @Kostas30929801alhr 

         

        Welcome to the community! It sounds like you're facing a challenging situation. We're here to help.

        Which version of Photoshop are you using? Do you see similar behavior when you use other tools?

         

        Verify that your Note 20's touchscreen is calibrated correctly. Go to your device's Settings > Display > Touch Sensitivity or similar settings. If available, perform a touch screen calibration to ensure accurate touch input. If you're using a pen or stylus, calibrate it correctly. Refer to the manufacturer's instructions for your specific pen/stylus model to calibrate it accurately with your device.

         

        Let us know how it goes.

         

        Best,

        Ranjisha

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