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Ponentino
Participant
February 24, 2024
Question

Now every synced DNG/RAW file (including newer cameras) is "incompatible" with LR

  • February 24, 2024
  • 1 reply
  • 653 views

Ok - so I am stumped here. My Lightroom (cloud, 5.4, MacOS 14.2.1) now has the message that the "Digital Negative (DNG) files is incompatible with this version of Lightroom" - on all RAW/DNG files going back at least several months.

 

  • Problem affects files synched from LR Classic
  • Problem affects files from cameras that generate native DNG files (e.g. Leica M246)
  • Problem affects cameras that are current
  • There have been no disk corruption issues
  • Problem affects files that previously worked
  • Problem affects files that work fine with LrC and Apple Photos
  • There are no such errors on Lightroom on the web

 

The only clue I have is that it says in sync info (on LR cloud) that the local copy is a smart preview - something that does not exist (at least as far as I can tell - is this referring to the local DB used by LR or the original LRC?)

 

I have already deleted and restarted the local storage database. No dice. Same with rebuilding sync data.

 

Thanks,

 

 

 

 

 

    1 reply

    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    February 25, 2024

    I don't know if this is relevant, but if you really are running version 5.4 of the Lightroom Desktop app then that is almost 2 years old.....so the first thing to do is update to the current version (7.2) to see if the same problem exists.

      P
      PonentinoAuthor
      Participant
      February 25, 2024

      Thanks for the tip! I just noticedt that despite the fact that the Adobe update app says "up to date," it never replaced 5.4 with 7.2. I really hope this whole thing isn't due to Adobe's installer not flagging updates at startup for LR the same way it does for LrC. Maybe this goes along with Adobe's infuriating need to give every version of PS a new name (Photoshop 2022, Photoshop 2023, etc.)  so that you can't just alias from the dock to the current version. We'll see how this goes.

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