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planetf1
Known Participant
November 23, 2017
Answered

Number of allowed Computers and Devices

  • November 23, 2017
  • 4 replies
  • 5553 views

I've been a member of the Lightroom+photoshop plan (£8.97 originally, now £9.99/month) for a year or two.

 

I found I was using lightroom less and less - in part because an increasing proportion of photos are from my mobile (iPhone 7+)/ carrying SLR less to travel more lightweight, and also because my computing style has become very cloud based. I use multiple devices - a Windows desktop PC (less), a macbook pro for work, and a Microsoft surface (windows) as my tablet/lightweight computing, finally my IOS device. (and also a watch...)

 

So I was close to canceling, and then came the big lightroom cc announcement. reading the marketing material I started to feel this was EXACTLY what I was looking for. Cloud based, cross device. Edit anywhere. PERFECT. I had a chat with support.. and a few days later decided to take up the 50% discount offer to upgrade to the 1TB plan (I have about 0.5TB photos)

 

I tried to use CC to migrate my catalog
- hit issues with tmp space (100s of GB needed) on C: (it's a small SSD), but as an IT professional I leveraged NTFS junctions to work around this (poor show from the SW)
- during the initial migration attempts the app crashed or hung at various points
- I finally got migration underway.. and this is where I am a week later, still waiting. AND THAT IS FINE.. I know my upload is only 20 Mbps (not that CC seems to be taking it alL)
- I installed lightroom CC on my macbook pro, and my desktop


UNTIL I was travelling, and figured I'd install CC on my windows surface too

 

OH NO.. I hit a two device restriction. Now I know this was the case with traditional lightroom but never for ONE SECOND did I think that applied to the cloud version. Read the marketing info. It's all about ANY DEVICE, ANYWHERE. mobile (a surface IS mobile),

 

I feel very let down. I've been missold. I'm struggling with seeing where the value is here... if it's cloud I want PROPER access anywhere. I even know some of the function is more limited, but it's about workflow, the way I use my systems.. and l;ightroom CC is MISSING here.

 

So where exactly is the two device limit CLEARLY shown. I certainly don't see it in the top level adverts.

 

Seriously thinking now whether in fact lightroom CC is a something I can't use in it's current form, and I've been missold. Where exactly is the value add over iPhones, perhaps I should just buy another mac instead of an adobe subscription......

 

 

 

 

 

 

 

 

 

 

Comments welcome

Nigel.

    This topic has been closed for replies.
    Correct answer John T Smith

    Adding to what kglad said...

    Sign OUT of your Cloud account on computer A or B to be able to use on computer C

    -via https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

    4 replies

    N
    Nicabar
    Participant
    November 19, 2021

    I would like to buy more connected devices,,, i'm sure adobe could work that out? the hassle of 2 subs is not ideal, there has to be some other option? i dont really care if it cost the same as 2 subs, i'm looking for more convenience. thank you

      Michael J. Hoffman
      Community Expert
      Michael J. HoffmanCommunity Expert
      Community Expert
      November 19, 2021

      To be clear, you can connect as many mobile devices as you want; you are limited to two desktop computers active at a time. 

      I currently have a Windows desktop and Mac laptop active, but I also have 4 mobile phones (3 iOS and 1 Android), 2 iPads and an AppleTV connected to the same account. 

        John Waller
        Community Expert
        John WallerCommunity Expert
        Community Expert
        November 20, 2021

        Same here.

        sharobury13877849
        sharobury13877849
        Participant
        April 3, 2018

        I agree most graphic designers I know use more than 2 devices for work and it's very frustrating for my workflow.

        John Waller
        Community Expert
        John WallerCommunity Expert
        Community Expert
        April 3, 2018

        Out of curiosity, can you elaborate on how it affects your workflow?

        sharobury13877849
        sharobury13877849
        Participant
        April 3, 2018

        Hello, sure:

        It's just frustrating that I have to go to my web account > deactivate > go

        to my device > log in each time and then activate each plugin in my

        photoshop CC (colorous, perspective plugin, and other because I have to do

        that each time I relog) which takes around 10 minutes each day. Also, I

        want to save my file and go to other department at work to show them my

        problem or artwork > then I can't open it on my tablet without reloging to

        all adobe cloud software and activating eveyrting. It's a time consuming

        process and annoying one.

        Also there's no way to just change the plan (I would really pay for an

        option to expand my device limit) except buying a 'team' plan, or a second

        private one which is quite absurd.

        Regards,

        Andrew

          John T Smith
          Community Expert
          John T SmithCommunity ExpertCorrect answer
          Community Expert
          November 23, 2017

          Adding to what kglad said...

          Sign OUT of your Cloud account on computer A or B to be able to use on computer C

          -via https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

          P
          planetf1Author
          Known Participant
          January 15, 2018

          Thanks for the info. I would give that a go if it wasn't for the fact the surface kinda broke....... that being said it's an odd restriction for a 'use from anywhere' cloud based environment. Why is that step even needed, certainly with such a low count.

          Ok so it's not a massive issue in it's own right, as you say it's pretty small, but lightroom cc just seems a series of little (or not so little) issues one after another after another after another. So many funnies, glitches,

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          November 23, 2017

          you can install on an unlimited number of computers.  the only (insignificant for internet connected computers) restriction is that you can sign-in to, at most, two computers at any one time.

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