Online storage with full CC subscription?

Known Participant

Rick

re:

Another alternative is to wait until your current plan runs up against your storage limit. You will then receive a notification that should present you with the appropriate upgrade options.

That’s what I did and it did not present appropriate upgrade options. See my earlier post with screen grab. You have to go to Add Plan and choose from there.

Known Participant

It's fixed! Hooray!

But please fix this situation for everyone else as well. It's really quite a fiasco, and I'm sure you don't want everyone to have to go through all this hassle.

Rick Spaulding

Participating Frequently

I'm so sorry you've had such a confusing experience! We are working hard to find a simpler path.

In the mean time, thank you for any amount of patience you can give and thanks for all the fantastic feedback.

Rick

kusteiker

Participating Frequently

Yeah, also managed to purchase 1TB storage as instructed by Adobe, but Lightroom CC still just shows 100GB.

G

GiovanniArroyo

Participant

I am also stuck at 105GB, not the full 1TB. I am more than a little miffed. I migrated an old full catalog but removed it, but I have no way of removing the 20K photos from the cloud, Why is there no cloud sync editing. I have multiple catalogs and would just like a mobile one living in Lightroom CC. I will stick with Lightroom Classic for my photography needs. Not a great way to treat a CC Full subscriber since day 1. Not pleased right now. Get your act together Adobe. I have paid a significant amount to you over the years.

adambruce

Participant

It is interesting that prices vary so much from one country to another.

I am in Australia and still using the same Adobe servers.

Just like apple we pay twice the price to purchase the same apps & music form the same app store !

It took 6 hours of preparing the downloading/Syncing 35,000 photos to the new Adobe Lightroom CC on my desktop machine and also preparing the Catalog on Lightroom Classic CC.

I have also upgraded to the 1TB plan.

I could then commence to migrate the photos to the cloud.

I have a 100mbs Download and 20mbs upload internet connection.

It is still going to take 2-3 weeks for the photos to upload !

It has uploaded around 10gb (1,000 frames) in 9 hours or so.

I am not against change however it is very frustrating that no notice was given to users to prepare for a few weeks of disruption in setting this all up and to allow time to learn the new systems and workflows etc.

N

NunoMCastro

Inspiring

I'm sorry for hijacking this post, but at the moment the 100gb for Lightroom and the 100gb from Creative Cloud files are separated right? I have different usage quotas on both...

Can someone please clarify? Because if the photos and the files uses the same 100gb, I will have to buy 1TB very quickly.

Known Participant

Same 100GB if I understand your question correctly.

Known Participant

thomasnash I'm not going to risk it. I only have one shot to migrate my old Lightroom Catalog. I need to be 100% sure it's going to work.

Known Participant

Agree! Don’t migrate!

You can use the Add Photos button (+ sign upper left) to add whole folders and put them into "Albums". I was suggesting you use this to add more than 100GB and see if you are allowed and have the TB allocation. In fact I think this is a much more controlled way to do a migration than in one big automatic shot.

I am presently adding enough files to exceed my 100GB allocation to see what happens. It first copies the files to its own storage area and then starts syncing and backing up. That doubles local storage at first, but after full cloud backup it will delete some files not in active use. I need to keep using Classic because too much is missing in CC, but I want to have mobile access. Changes do seem to appear in both programs after you make them in one.

I am pretty sure that if you later do a full migration, it will simply incorporate any photos you have already added.

EDIT Added at 640PM PDT:

My added photos import finished and the synching continued until it got to 105GB when it stopped with a big red warning that I needed to upgrade. That included a link to upgrade which took me to a place where there was no option to increase storage. The message "Add storage by upgrading to the new Photography plan." appeared without that option showing --- and anyway I am on a complete CC package.

I hope someone at Adobe is reading this thread. There needs to be simple options show for adding storage to an existing plan so one is sure that it will be properly integrated.

Known Participant

I have tried restarting Lightroom. I have also tried completely logging out of creative cloud and logging in again. I have tried on desktop and mobile. I still only have 100GB of storage even though I am now paying $10 extra per month for 1TB. It has been over 5 hours since I gave them money, and I have not received anything in return. I expected it to be instantaneous. Doesn't really give you a lot of confidence that they will be a safe place for backups. I'll probably also keep paying for Google Drive because clearly Adobe can't be trusted.

Also, they aren't really placing a premium price on storage. The storage prices are $10/TB/month, which is competitive with other cloud providers. The thing is they have completely messed up the organization of plans, ability to manage plans.

What they should have done with the announcement of Lightroom CC is upgrade every single existing plan to have 1TB minimum, since 100GB is now a useless amount of storage. Then just allow people to upgrade their storage to any amount (for a price) at any time, regardless of their plan.

Known Participant

I think this is a screw up in the launch, but it is really a PITA, particularly since the Help agents have no clue.

I was about to buy a TB plan, but I will wait until I am sure it would be integrated into LRCC. Please keep us informed.

I still have not heard back from the "Senior Agents"

Known Participant

Update: I bought the 1TB plan for $10 a month. It went through. I have it on my account. But in Lightroom, it still says I only have 100GB of storage available.

Known Participant

Have you tried to restart LR CC? Have you retried again after a while, maybe there is a delay before it shows up in LRCC?

If this works properly it is a good clean way of solving this problem.

After 1/2 hr wait time, and 20 minutes of chat, I was told that it is impossible to add memory to a Student and Teacher edition all Creative Cloud Edition. I told them this made a product I had paid for useless and finally got the case escalated. I will report back when I get the email from the Senior Agents answering this question.

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feralCoton

Participating Frequently

Yes. that is the situation i'm in. You can switch plans, but then you aren't getting the student/teacher edition any longer, but rather the full priced edition for almost twice the price. it is odd they have placed such premium price on storage, especially since their new approach by definition demands a lot more of it.