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WayTooUnCool
WayTooUnCool
Participant
Dec 14, 2024 11:05 AM UTC
Answered

P: Account page at adobe.com does not match actual subscription

Lightroom (both web and MacOS app) is telling me my storage is full with 21Gb of my 20Gb allowance used. Following the "upgrade" link to see what my option are shows me that my account is the Lightroom plan with 10Tb of storage. Confusion is that I don't remember changing the photography plan for this 10Tb plan, but if I did then why is it telling me my cloud storage is full.

I had better get straight what's going on here before I work out what to do next!

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Mohit Goyal
Mohit GoyalCorrect answer
Community Manager
Dec 18, 2024 10:10 AM UTC
Hi there,

 

Apologies for the inconvenience caused. A technical issue on the backend led to this problem. Could you please try signing out and signing back in? This should display the correct storage as per your plan. Let us know the status.

 

Thank you for your patience!
Mohit

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9 replies

Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-Retired
Dec 17, 2024 1:33 PM UTC

Can you share a screen capture of the Webpage showing your account is a 10 TB Plan? 

 

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Rikk Flohr: Adobe Photography Org
WayTooUnCool
WayTooUnCoolAuthor
Participant
Dec 17, 2024 1:50 PM UTC

Attached

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Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-Retired
Dec 17, 2024 2:10 PM UTC

Thanks for the screenshot. I am forwarding for review. Please stand by. 

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Rikk Flohr: Adobe Photography Org
    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    Dec 17, 2024 7:13 AM UTC

    You need to contact Adobe as we do not have access to accounts and Adobe employees come here only now and then.

     

     

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    jefftallen
    jefftallen
    Participant
    Dec 16, 2024 11:50 PM UTC

    I have the same thing. I signed up to the photography plan but its showing Lightroom plan with 10GB for £ 9.95 per month. I want to change my billing on my Photography Plan to annually but Ive no option to do so?

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Dec 17, 2024 2:18 PM UTC

    Could you also share a screenshot of your account at Adobe.com showing the subscription problem?

     

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    Rikk Flohr: Adobe Photography Org
    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    Dec 15, 2024 9:29 AM UTC

    Please try if it helps to log out and back in.

     

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    WayTooUnCool
    WayTooUnCoolAuthor
    Participant
    Dec 15, 2024 2:27 PM UTC

    I am afraid I tried that, sadly it makes no difference.

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