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wok5
Known Participant
June 14, 2022
Question

P: Consumes all memory and then hangs

  • June 14, 2022
  • 37 replies
  • 3360 views

Good morning!

I just have it on my second, brand new MacBook Air. The first one had 16GB of RAM, the current has 8GB of RAM.

 

Start LR, wait 5 seconds: 45GB of System Memory is eaten up. I can not access Prefs or anything in the App.

 

Thanks

 

Wolfgang

37 replies

Community Expert
November 16, 2022

Thgis indicates that the problem has to do with the cloud sync somehow. What happens if you turn off syncing (click the cloud icon and pause it)? Can you see any syncing problems (look in the bar on the left) if you log on to https://lightroom.adobe.com?

wok4_new
Participating Frequently
November 16, 2022

Sorry, me again:

I am posting now under a new account. That worked for some hours, now I am back to "normal".

90 Seconds, Memory is used up.

 

Ok, now it gets strange:
LAN-Cable disconnected, WLAN off, Start LR: uses around 600MB RAM, stays that way.
Switching on WLAN, adding a photo, doing corrections, syncing to cloud: uses around 1,88GB RAM, stays that way.
Quitting LR and restarting with WLAN on: Memory immediately starts running full.

Same with only LAN-Cable.
Switching of WLAN/disconnecting LAN after start of LR does not stop the rapid loss of RAM.
It has to do with LR on startup getting in the cloud and running wild.

BTW: Its several Macs on several different Networks, two WLANs, ohne mobile Hotspot, two LAN-Networks.

Thanks for help

Wolfgang

wok5
wok5Author
Known Participant
November 11, 2022

Ok, I THINK I found the bug. I wiped the 16" clean, installed the system and Adobe Lightroom. I did NOT use my Account, instead I opted for a new account and started the trial. I downloaded Lightroom - running perfect. It has to do something with my Adobe-Account. I thought, the easiest way is to just cancel my old account and use my new test - account, but Adobe will charge me nearly 30 bucks for cancelation??????

How can I solve this Problem?

How do I reset my old Account OR

how to contact Adobe to NOT pay 30€, just to get a working Software?

 

Thanks for help

Wolfgang

wok5
wok5Author
Known Participant
November 4, 2022

Hi Jao vdL!

Did all that, still 90 seconds until stall. Which is ok, my first Ma hat 8GB RAM and stalled in 30 seconds, this one hat 24GB, so 90 secs is as expected. And: This is happening on TWO Maschines, one of them is freshly installed, no extras.

Wolfgang

Community Expert
November 4, 2022

Oh and I notice your mouse pointer is also set bigger than the normal size. Try putting that back at the default. It is also a good idea to go in the display's preferences too and set the magnification to default if you have changed that but it doesn't appear that you changed that from the video.

Community Expert
November 4, 2022

wok, from your video, it appears you have some accessibility features enabled (high contrast it appears). Can you try turning those off? Turn off every option in System preferences->Accessibility->Display except "shake mouse pointer to locate", and hit "reset colors" in the pointer section. Especially the mouse pointer color option is known to cause a big memory leak on M1/M2 machines if it is not set at default but I would expect the other options do too. I know it is silly but worth a try.

wok5
wok5Author
Known Participant
November 4, 2022

Some more infos:

After start of Lightroom (cloud, not classic) I am NOT able to do anythnig, access Prefs, etc.

I made a short Video of aktivity monitor:

Video 

 

wok5
wok5Author
Known Participant
November 4, 2022

Sorry if this is double-posted: I can´t find my post from yesterday...
I am back, with two new computers: 1 MacBook Air M2, 24GB RAM, and one MacBook Pro 16" with 32GB of RAM. On BOTH computers I can NOT run Lightroom. After several seconds there is a message, that no system memory is available. The Air ist restored from a backup, the 16" ist fresh out of the box an basically empty. Urgent help needed! 
Thanks in advance
Wolfgang

Community Expert
November 2, 2022

Oh wait, you are running Lightroom Desktop not Classic so the plugin thing doesn't apply!

Community Expert
November 2, 2022

Can you show the part of system info that shows the installed plugins? A similar other user found that it was a plugin that was eating up all memory. What you should do is go into plugin manager and disable them all and enable them one by one to see which one is the culprit. I think in one case it was mylio but there are several that can do this especially if they analyse your catalog somehow.