Participant

Answered

P: Crashes after a couple of seconds at launch

Forum|Forum|2 years ago
March 30, 2023
16 replies
38346 views

I'm using a Mac computer at work that is running macOS Ventura version 13.3. The processor is 3 GHz 6-Core Intel Core i5, and graphics is Radeon Pro 570X 4 GB. My lightroom app is downloaded to the most updated version (6.2) and every time I try to open the app it shows the splash screen and then crashes immediately after it loads through the splash screen. But I don't get a pop-up of crash report or anything. However, I do know that on my phone, I've been getting a message on the cloud icon of lightroom saying I have used 81.14GB of 100GB cloud storage and that I should start considering deleting unneeded photos. I'm not sure if this has anything to do with it crashing on my Mac because it works perfectly fine still on my iPhone and my personal Windows laptop. Help would be appreciated.

macOS

Correct answer Austin253083488795

Found the issue was a conflict between named/shared licensing on our computers. We were seeing this crashing problem on our computer lab macs that use shared licensing so that students can use Adobe programs during class, however Adobe Lightroom CC apparently doesn't play well with shared licensing and requires named licensing to work. If you have both installed on the same client, it will cause Lightroom CC to crash.

We've had Lightroom CC installed on our shared license macs for a while and the crashing wasn't occuring so I'm not sure what changed recently to cause that. But the solution is basically to stop using the program if the computer is on shared licensing.

You can see if this issue is what's causing your problem by deleting the folder /Library/Application Support/Adobe/OperatingConfigs which will reset the licensing on the computer.

B

Brady356737407v2s

Participant

Does anyone have a fix for this yet? I'm on Windows.

D

davidevi

Participant

In my case the problem was that i created two accounts, bought licence with one of them but Lightroom access was with the wrong account. If the problem is this, you may be able to start Lightroom without internet access on the PC. In this way, you can disconnect the wrong access in Lightroom and reconnect with the right one.

K

Krishna38730056lyk0

Participant

I'm using a Mac computer at work that is running macOS Ventura version 13.3. The processor is 3 GHz 6-Core Intel Core i5, and graphics is Radeon Pro 570X 4 GB. My lightroom app is downloaded to the most updated version (6.2) and every time I try to open the app it shows the splash screen and then crashes immediately after it loads through the splash screen. But I don't get a pop-up of crash report or anything. However, I do know that on my phone, I've been getting a message on the cloud icon of lightroom saying I have used 81.14GB of 100GB cloud storage and that I should start considering deleting unneeded photos. I'm not sure if this has anything to do with it crashing on my Mac because it works perfectly fine still on my iPhone and my personal Windows laptop. Help would be appreciated.

By @CarolineBartoszek

A

alexb77344298

Participant

Same issue here... Terrible company adobe..

H

Henrik34037016ir40

Participating Frequently

It is a absolute shame that Adobe is obviously not able to fix this.

D

DoNotBuy2344443

Participant

Bought a license for lightroom. same problem. Got a shared license for other adobe products, rendering it impossible to use lightroom. will have to cancel my purchase thanks to this feat of engineering.

K

Kras28477325gwpa

Participant

I followed all the suggestions in this section, changing preferences, installing the latest update, installing older versions... nothing helped. It took me hours and hours of work.
Ultimately, I deleted ligtroom again and created a new user on my macbook and installed Ligtroom classic there. A simple action that only takes a few minutes. And yes, a well-functioning updated version of Lightroom classic appeared, which I have been working with for weeks now. If this in turn crashes again, I will create a third user.
Kras Bocklandt

H

Henrik34037016ir40

Participating Frequently

Hello Kras, good to hear it works again for you, but this thread is not about Lightroom CLASSIC.

Greetings, Ric

J

Jonathon2653314393le

Participant

Just to add my two-pennies worth to this thread, we use Adobe Creative Cloud suite with shared device licenses and have just come to start using Lightroom. All of our pcs showed the same issue of Lightroom closing itself a few seconds after the splash screen. After an hour of chat with Adobe support and a remote session, I was informed that Lightroom will not work on a shared device license (even though it is included) and we need to buy it under a named license for it to work. I was then told to either use Lightroom Classic or try another program! Very helpful... Moral of the story is don't look to use Lightroom if you're on a shared device license, and that's almost verbatim from Adobe support.

F

flyingcolorsofnaples

Participant

jonathon, does that mean that if i have muse on two computers in my office - i have one subscription to CC- that muse wants one of them to be disabled and maybe it won't crash?

C

Crooknet

Participant

I get the same issue on a PC. So what is the resolution for this problem.

A

Austin253083488795

Participant

Exact same problem here. Adobe Lightroom CC on any version/OS is now suddently crashing the moment the UI shows up on all our mac computers. Updating the application to the newest version (6.3.1) did not fix the issue, and neither did resetting preferences when launching the application.

Currently running OS updates on my test Mac to see if that helps, but I doubt it since the same issue is happening on Big Sur, Monterey, etc. We are also running the Radeon Pro 570X 4GB.

A

Austin253083488795Correct answer

Participant

Found the issue was a conflict between named/shared licensing on our computers. We were seeing this crashing problem on our computer lab macs that use shared licensing so that students can use Adobe programs during class, however Adobe Lightroom CC apparently doesn't play well with shared licensing and requires named licensing to work. If you have both installed on the same client, it will cause Lightroom CC to crash.

We've had Lightroom CC installed on our shared license macs for a while and the crashing wasn't occuring so I'm not sure what changed recently to cause that. But the solution is basically to stop using the program if the computer is on shared licensing.

You can see if this issue is what's causing your problem by deleting the folder /Library/Application Support/Adobe/OperatingConfigs which will reset the licensing on the computer.

rico_bico

Participating Frequently

Hey Austin, seems plausible to me. I have the same problem - i have one corporate license with the whole creative cloud and my private photographers bundle on the same computer and both are connected to the same email address. hope adobe can fix this.

V

Viktor29481020k8th

Participant

Whenever i open Lightrrom, either if its through Creative cloud, on desktop or as administrator, it crashes shortly after.
I have tried turning off GPU, reinstalling everything, renaming cache-files. But nothing helps.
Please help me, this occured first when i had to import files then it crashed, and it doesnt allow me to work right now.

Best Regards

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded