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Aris27803721u9ua
Participant
Dec 12, 2022 7:05 PM UTC
Answered

P: How to clear my Adobe storage on an expired account?

I don't have an active account any more but I'd like to delete my catalog (so that Adobe can't use them for any AI training).  How can I delete my catalog without an active account?

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    Rikk Flohr-Retired
    Rikk Flohr-RetiredCorrect answer
    Jan 10, 2023 4:58 PM UTC

    For those with Expired Accounts who wish to delete their online content, we are working on a permanent solution.

    Until then, you may request a 30 day extension that may be used to enable your expired account and allow you to perform the content removal. 

     

    Rikk Flohr: Adobe Photography Org
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    22 replies

    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-RetiredCorrect answer
    Jan 10, 2023 4:58 PM UTC

    For those with Expired Accounts who wish to delete their online content, we are working on a permanent solution.

    Until then, you may request a 30 day extension that may be used to enable your expired account and allow you to perform the content removal. 

     

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    Rikk Flohr: Adobe Photography Org
      oliviera35641366
      Participant
      Jul 19, 2024 8:38 PM UTC

      Hi Rikk,

      i'm facing the same issue, and have explored countless forums. I even deleted all my lightroom photos from the lightroom web section of the mobile app and the deleted folder and the storage has still not changed. Are you able to please temporarily extend my lightroom subscription so I can log in and remove the files please?
      Thanks,

      Olivier

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      Community Manager
      PeterB217095629Community Manager
      Community Manager
      Jul 20, 2024 12:28 AM UTC

      Please see my comment below -- you can delete your Lightroom Library without having a current subscription by logging into the lightroom.adobe.com, accessing Account Info, and selecting Delete Lightroom Library.  When this thread was started, we did not support that, but we do now.

       

      -Peter

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        Aris27803721u9uaAuthor
        Participant
        Jan 10, 2023 4:54 PM UTC

        Thanks Rikk, that indeed gave me the option to delete, I appreciate that

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          Rikk Flohr-Retired
          Adobe Employee
          Rikk Flohr-Retired
          Jan 10, 2023 4:02 PM UTC

          @Aris27803721u9ua We've added one month to your expired account so that you can go in and delete the images. Let us know if you run into any trouble. 

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          Rikk Flohr: Adobe Photography Org
          Chris 486
          Community Expert
          Chris 486Community Expert
          Community Expert
          Jan 10, 2023 2:59 AM UTC

          Are you able to log in to https://lightroom.adobe.com/ ?

          That is where you should be able to access your files. This may also help you access and delete your files: Creative Cloud file storage and quota (adobe.com)

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            Jim Wilde
            Community Expert
            Jim WildeCommunity Expert
            Community Expert
            Jan 10, 2023 9:30 AM UTC

            If logging in to the LrWeb application at lightroom.adobe.com (as per the @Chris 486 suggestion) doesn't work, you should still be able to launch the Lightroom desktop app on either your Mac or Windows systems, see here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

             

            You should certainly be able to download your images from the cloud, but perhaps you can also delete them as well.

             

            Of course, if you terminated your subscription more than 12 months ago, all your cloud content should have been removed already.

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              Nobelcat
              Participant
              Dec 12, 2022 7:05 PM UTC

              I found the following post helpful, but doesn't help in my case:

               

              https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/how-do-i-clear-my-lightroom-cloud-storage/td-p/9721009

               

              There's no way for me to delete the content since my subscription is expired.  When I login to the regular website, it also shows no files.  No files in Creative Cloud either.  Can't contact support since I have no subscription.

               

              And here's the kicker, I canceled my subscription more than 6 months ago, so this isn't a "wait 30 days" thing for it to automaticly delete itself.  Lightroom Downloader shows 2,000 files (though I already have them backed up, so 

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              Nobelcat
              Participant
              Dec 12, 2022 7:10 PM UTC

              Can't edit the post? A bit silly.  Meant to say at the end:

               

              How do I get those files to delete themselves?

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              peter-b8062983
              Adobe Employee
              peter-b8062983
              Adobe Employee
              Dec 13, 2022 3:49 PM UTC

              Agreed that we need to change this behavior.  For now, I've given you a complementary subscription for 1 month on Lightroom Web so you can go ahead and delete.  Let us know if you run into any issues.

               

              -Peter

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