Participant

Answered

P: How to clear my Adobe storage on an expired account?

Forum|Forum|3 years ago
December 12, 2022
22 replies
2184 views

I don't have an active account any more but I'd like to delete my catalog (so that Adobe can't use them for any AI training). How can I delete my catalog without an active account?

This topic has been closed for replies.

Correct answer Rikk Flohr_Photography

For those with Expired Accounts who wish to delete their online content, we are working on a permanent solution.

Until then, you may request a 30 day extension that may be used to enable your expired account and allow you to perform the content removal.

Rikk Flohr_Photography

Correct answer

For those with Expired Accounts who wish to delete their online content, we are working on a permanent solution.

Until then, you may request a 30 day extension that may be used to enable your expired account and allow you to perform the content removal.

Rikk Flohr: Adobe Photography Org

O

oliviera35641366

Participant

Hi Rikk,

i'm facing the same issue, and have explored countless forums. I even deleted all my lightroom photos from the lightroom web section of the mobile app and the deleted folder and the storage has still not changed. Are you able to please temporarily extend my lightroom subscription so I can log in and remove the files please?
Thanks,

Olivier

P

PeterB217095629

Community Manager

Please see my comment below -- you can delete your Lightroom Library without having a current subscription by logging into the lightroom.adobe.com, accessing Account Info, and selecting Delete Lightroom Library. When this thread was started, we did not support that, but we do now.

-Peter

A

Aris27803721u9uaAuthor

Participant

Thanks Rikk, that indeed gave me the option to delete, I appreciate that

Rikk Flohr_Photography

@Aris27803721u9ua We've added one month to your expired account so that you can go in and delete the images. Let us know if you run into any trouble.

Rikk Flohr: Adobe Photography Org

Chris 486

Community Expert

Are you able to log in to https://lightroom.adobe.com/ ?

That is where you should be able to access your files. This may also help you access and delete your files: Creative Cloud file storage and quota (adobe.com)

Jim Wilde

Community Expert

If logging in to the LrWeb application at lightroom.adobe.com (as per the @Chris 486 suggestion) doesn't work, you should still be able to launch the Lightroom desktop app on either your Mac or Windows systems, see here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You should certainly be able to download your images from the cloud, but perhaps you can also delete them as well.

Of course, if you terminated your subscription more than 12 months ago, all your cloud content should have been removed already.

N

Nobelcat

Participant

I found the following post helpful, but doesn't help in my case:

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/how-do-i-clear-my-lightroom-cloud-storage/td-p/9721009

There's no way for me to delete the content since my subscription is expired. When I login to the regular website, it also shows no files. No files in Creative Cloud either. Can't contact support since I have no subscription.

And here's the kicker, I canceled my subscription more than 6 months ago, so this isn't a "wait 30 days" thing for it to automaticly delete itself. Lightroom Downloader shows 2,000 files (though I already have them backed up, so

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Nobelcat

Participant

Can't edit the post? A bit silly. Meant to say at the end:

How do I get those files to delete themselves?

peter-b8062983

Adobe Employee

Agreed that we need to change this behavior. For now, I've given you a complementary subscription for 1 month on Lightroom Web so you can go ahead and delete. Let us know if you run into any issues.

-Peter

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