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Participant
October 28, 2023
Question

P: Images with many mask instances do not upload to Community (formerly Discover)

  • October 28, 2023
  • 3 replies
  • 975 views

I've been waiting for 2 days. Tried to upload from Mac m1 & iPhone. Another photos uploaded successfully (before and after)

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3 replies

IoRobot_98
Participant
May 23, 2024

Hi!

 

I'm having the same issue with a couple of photos, although I didn't with another one which was a NEF file, and had more masks than one of the two I'm having problems with... 

The only difference between these three photos is that the two that are giving me problems had the AI noise reduction, the one that was uploaded without problems didn't.

Another weird thing is that, after a few tries, with the first of the two pictures that gave me problems, I managed to upload it from the phone Lightroom app (Android)... but the last one, no matter how many tries, it doesn't get uploaded, even after two days of waiting it gives me an infinite loading and a generic error... even if I tried to export it, change the exposure a bit and upload it...

 

The link to the files: https://drive.google.com/drive/folders/1IlKRUDgtcofiECr85wKaH3pOIY8zpGCK?usp=sharing

 

The link to the two posts: (Aperol bar - the one without problems) https://lightroom.app.link/1bMC6BRSOJb ; (Water drop - the one with problems) https://lightroom.app.link/ypYw01TSOJb 

Rikk Flohr_Photography
Community Manager
November 13, 2023

If you cancel the upload in progress, restart the device and then attempt the upload again, what happens?

Rikk Flohr: Adobe Photography Org
Participant
November 13, 2023

  No changes

 

Rikk Flohr_Photography
Community Manager
November 13, 2023

From which device are you attempting the upload?  What is the Lightroom version installed on that device?

Rikk Flohr: Adobe Photography Org
Participant
October 28, 2023

Hello all, I am having an issue with posting an edit to Discover. If it helps, here are links to my profile and the specific edit I am having issue with:

 

Profile: https://lightroom.adobe.com/u/adrianho7

Edit: https://lightroom.adobe.com/learn/discover/203b58ae-0f9e-415f-8f06-de76d2eef53e 

 

I tried uploading and removing the edit several times. Sometimes it asks me to update mask settings before submitting again, I did but the problem still cannot be solved; half the time this warning appears but there is nothing that I can update. I tried logging into the web version of Lightroom and it says my edit has failed to process. I clicked the Retry button but it still failed. 

 

Thanks for reading my post, any help is really appreciated! 

Rikk Flohr_Photography
Community Manager
October 30, 2023

If you try cancelling the submit, restarting the application and resubmitting the edit does it work?

Rikk Flohr: Adobe Photography Org
Participant
October 30, 2023

I tried this quite a few times already but it doesn't work unfortunately.