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pizzle_6257
Participant
Jun 26, 2025 7:32 PM UTC
Answered

P: Lightroom (Web) AI masking not detecting subject/people/background

Lightroom web version has suddenly stopped recognizing subjects and people for AI masking.  When using one-click for quick selection and adjustments, only whole image presets come up.  When trying to select the mask or using presets, nothing is selected/changes.  I've restarted Chrome, restarted my PC, made sure Chrome and all GPU drivers are up to date, etc.  Was working fine on one image then not the next.  These are all JPEG files.  Any ideas?

    Rikk Flohr-Retired
    Rikk Flohr-RetiredCorrect answer
    Jun 26, 2025 9:23 PM UTC

    It looks like the service has been restored. Please let us know if you encounter the issue again. 

    Rikk Flohr: Adobe Photography Org
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    8 replies

    Charbel91
    Charbel91
    Participant
    May 2, 2026 8:09 AM UTC

    My Ai mask is also not working 

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    CMass
    Community Manager
    CMassCommunity Manager
    Community Manager
    May 8, 2026 11:37 PM UTC

    Hey ​@Charbel91, 

    I wanted to check in and see if you’re still having issue with AI Masking. If so, can you share more about what is going? What version of Lightroom are you using? (Help > System Info). 

    ^CMass

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    Karen37618894yjot
    Participant
    Jul 15, 2025 9:21 AM UTC

    I also have this same problem.  AI masking has suddenly stopped for people, subjects and objects. (possibly about the time of the latest update?)   The only AI mask that seems to work ok is Sky detection.  Everything still works fine on Lightroom mobile, but not on my laptop - in Lightroom CC or Classic.  I have had a brand new up to date high spec laptop since March, bought especially for this software, and everything has been fine until earlier this month.  Could you tell me what I can do to restore this please?

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-RetiredCorrect answer
    Jun 26, 2025 9:23 PM UTC

    It looks like the service has been restored. Please let us know if you encounter the issue again. 

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    Rikk Flohr: Adobe Photography Org
    cody_e2313
    Participant
    Nov 19, 2025 7:51 PM UTC

    I am currently having this same issue. The phone and web applications work but the program on my computer always says that there is no subject to identify.

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    Community Manager
    AlekeCommunity Manager
    Community Manager
    Nov 19, 2025 8:36 PM UTC

    Hi @cody_e2313, welcome to the community!
    This thread is about a Lightroom Web issue that’s already been resolved, and it looks like your problem is with the desktop app. Could you please create a new thread and include details like the Lightroom numbered version you’re using and any screenshots?
    Thanks so much!
    Alek

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    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Jun 26, 2025 8:35 PM UTC

    Thank you for the report. We are investigating. Please stand by. 

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    Rikk Flohr: Adobe Photography Org
    pizzle_6257Author
    Participant
    Jun 26, 2025 7:36 PM UTC

    Web version (both in Chrome and Web app)

    Windows 11 64-bit Pro

    Chrome Version 138.0.7204.50 (Official Build) (64-bit)

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