P: Lightroom Web & iOS Error: T20200914

Using beta system software can cause all kinds of unexpected behavior. Adobe does test this too, but the current versions are simply not supported on iOS27. See also 

LOCAL

Preview - not editable

CLOUD BACKUP

Original - CR2

The photo failed to load

There was an issue loading the photo.

Error code: T20200914.

Message: 'Too many levels of symbolic links' - Code 62.

This seems to have resolved the original issue. Another issue I’ve notice on ios27, and still existing on the latest update, is that when opening an imported (from iPhone 17Pro) and attempting to apply an Adaptive Color or Adaptive B&W profile the app crashes. All other profiles seem to be applicable with no issue. I’ve observed this with images from the native camera app as well as from Halide

Hello All

This should be fixed in today’s app update.  Please find and open the Lightroom app listing to see the update option.

Hey, ​@human.zip. Welcome to the Lightroom Community. I’ll help you figure this out.

Are you working on a iOS 27.1 (beta) as reported here: 

If not, please provide more info about the specific device you’re working on. 

Thanks!
Sameer K

Hey, @MarkusHeinzelmann. Welcome to the Lightroom Community. I'll help you figure this out.

Troubleshooting on a beta operating system might not yield desirable results. Please wait for the general/public release of iPadOS 27 before Lightroom is supported. If possible, roll back to the currently available public release of iPadOS 26 to continue using Lightroom.

Tldr: Beta OS isn't supported.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Environment:

• Lightroom for iPad 11.3.3
• iPad Pro 11-inch (M4)
• iPadOS 27 Beta 1 (24A5355q)

Problem:
All cloud-synchronized photos fail to display and open on the iPad.

Symptoms:

• Albums synchronize correctly.
• Image counts synchronize correctly.
• Existing cloud photos appear only as gray placeholders.
• Opening any cloud photo results in error code T20200914 after approximately 2 seconds.
• Lightroom Web works correctly on the same iPad.
• Lightroom on iPhone and Mac works correctly with the same Adobe account.
• New photos imported directly on the iPad display correctly and upload successfully to Adobe Cloud.

Additional verification:
A new album and image were created on an iPhone after the issue started.
The album synchronizes to the iPad.
The image appears only as a placeholder and cannot be opened.
Error T20200914 is displayed.

Troubleshooting completed:

• Sign out/in
• Clear cache
• Reinstall Lightroom
• Restart device

Conclusion:
Cloud synchronization itself is functional.
The issue affects downloading or rendering cloud image data on iPadOS 27 Beta 1.

Error code: T20200914, No older photos are open in lightroom ios app, and I can’t find my saved presets. Also new photos after editing is not sync in the library. 

Error code: T20200914, No older photos are open in lightroom ios app, and I can’t find my saved presets.