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heather_8199
Participant
Nov 4, 2024 9:29 PM UTC
Answered

P: No "Add a border and share" option for some customers on LrM (iOS)

I'm trying to follow an incredibly simple tutorial from this IG reel (https://www.instagram.com/reel/DB1sODGtk_d/) and the first step has already thrown me off. She imports a photo to Lightroom and clicks the option "add a border and share." When I also click the share option on my photo in Lightroom I'm not presented with that option. See screenshot attached. Am I doing something wrong here?

 

    Rikk Flohr-Retired
    Rikk Flohr-RetiredCorrect answer
    Nov 6, 2024 4:57 PM UTC

    The team occasionally runs tests on the placement and inclusion of preview features. Currently, a test is running involving the Add a Border and Share feature.  It is likely you are seeing this because you've uninstalled and reinstalled
    the app recently. 

    Note: The test is now complete and this functionality should be restored for all customers. 
    If you do not see the function restored, please quit Lightroom Mobile and restart it. 

    We apologize for any inconvenience. 

     

    Rikk Flohr: Adobe Photography Org
    View reply

    18 replies

    r22756004aqjr
    Participant
    Feb 23, 2025 9:32 AM UTC

    I'm also having this issue. 

    Lightroom Android v 10.2.0

    Google pixel 8 Android v 15

    Paying subscriber 

     

    Please can you help. Thanks 

    Translate
    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    Feb 23, 2025 11:59 AM UTC
    quote

    I'm also having this issue. 

    Lightroom Android v 10.2.0

    Google pixel 8 Android v 15

    Paying subscriber 

     

    Please can you help. Thanks 


    By @r22756004aqjr

     

    The "Add Border and Share" option is not available on the Android version of Lightroom Mobile.

    Translate
    Marek_Marek2652
    Participant
    Nov 19, 2024 7:19 PM UTC

    Hello

     

    • I was trying to find an answer for this question, but I found just some old videos. Is there any chance anybody know how to create a frame around a photo in Lightroom for mobile phone ? 

     

    Thanks so much for answers! 

     

    Translate
      sean2wvy
      Participant
      Nov 16, 2024 4:47 PM UTC

      Hi. 

      im posting in regard to the "Add Border & Share" button being gone when exporting. I use it for my business to create borders without issues, but I had to remove the app last week, and upon reinstalling, the option is no longer there.

       

      I'm on version v.10.0.1 450863/171

      this is a very deep issue and I hope I can get some help 😞 

      Translate
        samuel_0334
        Participant
        Nov 12, 2024 2:21 PM UTC

        Can we please bring back a white border for exported photos.

         

        Translate
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Nov 12, 2024 2:38 PM UTC

        what app?

        Translate
        brooke_4361
        Participant
        Nov 11, 2024 8:35 PM UTC

        Im glad I'm not the only one! I just downloaded LR for this exact feature and it's just........not there? I thought I was going crazy. Adobe, please add it back!! 🙏

        Translate
        Rikk Flohr-Retired
        Adobe Employee
        Rikk Flohr-RetiredCorrect answer
        Nov 6, 2024 4:57 PM UTC

        The team occasionally runs tests on the placement and inclusion of preview features. Currently, a test is running involving the Add a Border and Share feature.  It is likely you are seeing this because you've uninstalled and reinstalled
        the app recently. 

        Note: The test is now complete and this functionality should be restored for all customers. 
        If you do not see the function restored, please quit Lightroom Mobile and restart it. 

        We apologize for any inconvenience. 

         

        Translate
        Rikk Flohr: Adobe Photography Org
          jdsavvey
          Participant
          Nov 9, 2024 8:15 PM UTC

          Hello!

           

          I used to have the "add border and share feature". I deleted and had reinstalled the app and now this feature is gone. How do I get the feature enabled again?

          Translate
          brianmatiash
          Community Manager
          brianmatiashCommunity Manager
          Nov 4, 2024 9:35 PM UTC

          Hey Heather, can you confirm the version of Lightroom Mobile for iOS that you're using (tap on the ellipses on the top right, them tap on App Settings, and finally on About Lightroom)? Also, please confirm the model of iPhone you're using. Finally, can you confirm whether you're using the free version of Lightroom or are a paying subscriber?

           

          Normally, you'd see the option to add a border when tapping on the Share icon.

           

           

          Translate
          Software Quality Engineer, Lightroom
          heather_8199Author
          Participant
          Nov 4, 2024 10:52 PM UTC

          Lightroom v. 10.01 450863/171

          iPhone 15 Pro iOS 17.6.1

          paying subscriber

          Translate
          brianmatiash
          Community Manager
          brianmatiashCommunity Manager
          Nov 4, 2024 11:31 PM UTC

          Thank you for confirming that info. One more thing - I assume you've tried tapping the Share icon on different types of images and do not see the "Add border and share"?

           

          One thing you could try is to delete the app from your iPhone and download it again from the App Store. If you take that route, just ensure that you complete your sync first. Let me know if that does the trick. Otherwise, we can escalate it further.

          Translate
          Software Quality Engineer, Lightroom
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