Community Manager

Question

P: Subscriptions from Mobile App Stores don't work with Desktop Software

Forum|Forum|4 years ago
July 5, 2021
38 replies
52988 views

We get so many questions about this I decided that an authoritative post would be helpful.

If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa.

Lightroom Web is included in all subscriptions.

If you've purchased the incorrect subscription for your needs, or your needs have changed, please login here to update your plan: https://www.adobe.com/products/photoshop-lightroom.html

After subscribing to the Ecosystem plan, you can decide whether to cancel your mobile-only plan.

Hopefully this helps.

Show previous replies

S

Steve375427124siv

Participant

I have a subscription for Adobe Lightroom for iPad, does this cover me for subscription to Adobe Lightroom Photo Editor, or is this a seperate thing

S

Steve375427124siv

Participant

I know I only subscribe for mobile (iPad) use, that's fine I don't wish to use on desktop, just not sure if my subscription entitles me to use LR photo editor on mobile devices too

Nancy OShea

Community Expert

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

Photoshop CC and Photoshop on iPad
Camera Raw
Lightroom on desktop, mobile and the web
Lightroom Classic
Portfolio website + hosting
Adobe Express (free starter plan)
Bridge
20 GB cloud storage (upgradable to 1 TB).

https://www.adobe.com/creativecloud/photography.html

Nancy O'Shea— Product User & Community Expert

L

Lol37159876f4qx

Participant

Hello, I wanted to ask if Lightroom Premium which I bought on my iPad on PC works too. I mean with the Premium version that I bought on my iPad.

kglad

Community Expert

@Lol37159876f4qx

https://nocamerabag.com/blog/review-adobe-lightroom-mobile-premium

D

defaultxvsyc1dj2paz

Participant

Is this a new thing? I've used the same Lightroom subscription and it's just now giving this alert. I was in the middle of editing of a session and I can't sign back in! Did I lose all of my photos/progress?

A

Ali34305755ttgx

Participant

Hey, I just started my premium account on my phone but I can't log into it on my computer. When I do it asks me if I want to start a 7 day trial but I've already payed for the premium version. And I can't take away that pop up either. I've tried to shut down the app and uninstall it and log in a multiple times but it doesnt work.

B

Bill Sprague

Community Expert

Have you installed the Creative Cloud app on your computer? You should be able to log in to your new account there, then install Lightroom on your computer and open it from there.

Which premium account did you sign up for on your phone?

B

Brij340948273ykx

Participant

Hello,

I have purchased the premium of 100gb/year in my lightroom mobile app in my android mobile in India which is still ongoing and now when i am in germany and opening the same account in my macbook then i am not able to use that premium and they are continuously giving me a pop-up to purchase the premium. Can anyone please help me out urgently, i am really in need as i am a photographer and want to edit and post the photos on my instagram id.

Thanks a lot in Advance

Rob_Cullen

Community Expert

Lightroom on mobile (Premium) is purchased via PlayStore/ AppStore and is only applicable to use on mobile devices.

To use Lightroom on a laptop (Mac or PC)and sync your photos, you need a subscription to the Lightroom Plan.

Contact Adobe support and request a Plan change.

Contact adobe support by clicking here,

https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot.
be patient, it can take quite a while to reach a human
If you are not able to get to the chat window, then disable your ad-blockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

The Lightroom Plan-
https://www.adobe.com/products/photoshop-lightroom.html?promoid=3F8XBLKT&mv=other

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

H

Hugh33001346bgvs

Participant

Thanks, this is helpful. Hugh

W

WiHi39114

Participant

Mein Abo ist abgelaufen, ich habe es in der Lightroom Mobile App verlängert. Jetzt geht die App aber auf dem Laptop nicht mehr. Dort kann ich keine Bilder mehr bearbeiten, mir wird nur angezeigt, ich soll das Abo verlängern, aber das habe ich doch, wo liegt hier das Problem?

L

Liu32659813mwjx

Participant

What I bought on my mobile phone cannot be used on my computer.When I log in to the same account on my computer, there is no lightroom, only photo shop express.

kglad

Community Expert

@Liu32659813mwjx

did you purchase the lightroom app from one of the app stores?

C

Claudia31434409b071

Participant

Every time I try to sign in it says it is unable to complete the purchase only personal IDs can be used in the app store. However, I have purchased a year subscription - it allows me to sign on to my phone but not my Macbook. I am using the same apple ID as my phone and email to Adobe. Can someone help me, please?

Rob_Cullen

Community Expert

If you purchased from the App Store- Read the post from @Rikk Flohr: Photography at the top of this forum thread.

"If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa.
If you've purchased the incorrect subscription for you needs, please contact Adobe Customer Care for correction."

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

D

doublep101

Participant

I can use the app on my iPad ok. The app worked on my Mac mini too. Now the app on the mini thinks I don't have a subscription. However I can access my account and Lightroom in a browser.

any suggestions would be most helpful!

Rob_Cullen

Community Expert

In the Mac Mini- Are you 'Signed In' with the Adobe Creative Cloud Desktop App?

"The app worked on my Mac mini"- For how long? Was it only for 7-days (a trial?)

Is you subscription with Adobe for the Lightroom Plan?

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

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