Question

P: Subscriptions from Mobile App Stores don't work with Desktop Software

Forum|Forum|5 years ago
July 5, 2021
110 replies
55073 views

We get so many questions about this I decided that an authoritative post would be helpful.

If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa.

Lightroom Web is included in all subscriptions.

If you've purchased the incorrect subscription for your needs, or your needs have changed, please login here to update your plan: https://www.adobe.com/products/photoshop-lightroom.html

After subscribing to the Ecosystem plan, you can decide whether to cancel your mobile-only plan.

Hopefully this helps.

Show previous replies

L

Luna_Photography

Participant

Currently I have Lightroom on my phone and I'm planning on switching onto my PC. If I buy the "Premium" version on my phone does it mean I don't need to make a subscription on the PC?

L

Luna_Photography

Participant

The price between the two has a difference so I don't want to make a mistake.

And if there is a difference can someone tell me what it is please?

P

Paulo30366041a26b

Participant

Olá!

Eu assino o Lightroom Mobile, e queria saber se posso usar a mesma assinatura no notebook ou se preciso de pra assinatura.

Caso precise de outra assinatura, é possível incluir o Lightroom Mobile na mesma assinatura do notebook?

C

carlospadoveze

Community Manager

Olá, Paulo!

Obrigado pela sua pergunta! A assinatura do Lightroom Mobile é válida apenas para dispositivos móveis. Para usar o Lightroom Desktop no seu notebook, você precisará de uma assinatura específica para desktop.

A assinatura de desktop é mais completa e oferece acesso a todo o ecossistema Lightroom (incluindo acesso ao Lightroom Mobile), mas não o contrário.
Se agora você precisa usar o Lightroom no seu notebook, seria ideal atualizar sua assinatura para o plano de desktop.
Você pode atualizar seu plano acessando este link: https://adobe.ly/3C6ot2f.

Após assinar o plano desktop, você pode cancelar sua assinatura somente para mobile.

Espero que isso ajude!

Carlos Padoveze - Social & Especialista de Engajamento

Social & Engagement Specialist

R

rumblejunkie

Participant

Hallo. Ich bin neu mit dem ganzen hier. Ich benötige zum begradigen meiner Objektivverzerrung leider das Abomodell auf dem iPad mit Lightroom. Wenn ich solches abschliese, kann ich dieses Abo dann auch am Windows PC Lightroom nutzen, oder ist das wieder ein anderes Abo Modell?

Danke schon mal.

Sameer K

Community Manager

Hey, @rumblejunkie. Welcome to the Lightroom community. I've reviewed your account you've used for the community & could not find any active subscription, or transaction for Lightroom.

Subscriptions from mobile app store won't work with Lightroom on desktop. The Desktop subscription includes access to the Mobile product but not vice-versa. Lightroom Web is included in all subscriptions.

Please log in here to get the Lightroom plan: https://adobe.ly/3AQlQ4d;

Let me know if this helps. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

M

Mark38851019w4hz

Participant

What a greedy move by Adobe. No reason why I should have to pay double to access on my PC occasionally.

Nancy OShea

Community Expert

If you purchased the wrong plan for what you want to do, that's hardly Adobe's fault.

The basic Photography Plan is only $10/month for 12 months.

Photoshop CC and Photoshop on iPad
Camera Raw
Lightroom on desktop, mobile and the web
Lightroom Classic
Portfolio website + hosting
Adobe Express (free starter plan)
Bridge
20 GB cloud storage (upgradable to 1 TB).

https://www.adobe.com/creativecloud/photography.html

Nancy O'Shea— Product User & Community Expert

M

Mark38851019w4hz

Participant

First off, subscribing through iOS, it makes no mention of it being the mobile only version. Second, I don't want or having any use for all those extras. I just want Lightroom access through my iPhone and occasionally on my desktop when I have a bigger collection of photos to go through. Have to pay double for that is hardly worth another $60 a year.

B

Brad38769690uvky

Participant

Hi,

I have a subscription Lightroom, i have just purchased a MACBOOK for Photography Editing however it says the 'restore is not available without a purchase'. I am signed in on my iphone and it is working so how do i fix this issue ?

Kind Regards

Brad

T

tythecopper

Participant

Heyy, im just wondering, i have Lightroom premium that set up on my iPad and phone but when I logged into my account that has premium on my laptop it didn't transfer all let me use premium features. Can somebody please help?

dj_paige

Legend

This is a question for the Lightroom (Ecosystem) forum. You have posted in the Lightroom Classic forum but your question is not about Lightroom Classic. Please use a subject line that briefly describes your problem, "How do I" doesn't describe anything.

S

Steve375427124siv

Participant

I have a subscription for Adobe Lightroom for iPad, does this cover me for subscription to Adobe Lightroom Photo Editor, or is this a seperate thing

S

Steve375427124siv

Participant

I know I only subscribe for mobile (iPad) use, that's fine I don't wish to use on desktop, just not sure if my subscription entitles me to use LR photo editor on mobile devices too

Nancy OShea

Community Expert

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

Photoshop CC and Photoshop on iPad
Camera Raw
Lightroom on desktop, mobile and the web
Lightroom Classic
Portfolio website + hosting
Adobe Express (free starter plan)
Bridge
20 GB cloud storage (upgradable to 1 TB).

https://www.adobe.com/creativecloud/photography.html

Nancy O'Shea— Product User & Community Expert

L

Lol37159876f4qx

Participant

Hello, I wanted to ask if Lightroom Premium which I bought on my iPad on PC works too. I mean with the Premium version that I bought on my iPad.

kglad

Community Expert

@Lol37159876f4qx

https://nocamerabag.com/blog/review-adobe-lightroom-mobile-premium

D

defaultxvsyc1dj2paz

Participant

Is this a new thing? I've used the same Lightroom subscription and it's just now giving this alert. I was in the middle of editing of a session and I can't sign back in! Did I lose all of my photos/progress?

A

Ali34305755ttgx

Participant

Hey, I just started my premium account on my phone but I can't log into it on my computer. When I do it asks me if I want to start a 7 day trial but I've already payed for the premium version. And I can't take away that pop up either. I've tried to shut down the app and uninstall it and log in a multiple times but it doesnt work.

B

Bill Sprague

Community Expert

Have you installed the Creative Cloud app on your computer? You should be able to log in to your new account there, then install Lightroom on your computer and open it from there.

Which premium account did you sign up for on your phone?

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