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K
Ksiemers104
Participant
April 20, 2020
Question

Paid for Lightroom premium and can’t access the features

  • April 20, 2020
  • 1 reply
  • 189 views

Hi, I am having trouble accessing my Lightroom premium features after I renewed. The subscription is showing up in my IOS settings and is paid for. I tried logging in/out, deleting app, etc. 

 

Any help is appreciated. 

Thank you

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1 reply

C
Adobe Employee
Charlie.D
Adobe Employee
April 20, 2020

Hi again Ksiemers104

I just replied to your original post.

Your account appears to have have a healthy, active subscription.  Is this working OK for you now?

 

Please be sure to sign in using you newer account, which you used to post on the forums.  I see you also have an older account, but that older account will not work here as it's only your newer account that is subscribed.

 

If you still need help, please reply back here or contact Adobe Support directly: https://helpx.adobe.com/contact.html

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