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tiaz75271114
Participant
December 17, 2017
Answered

Paid for subscription but still can’t use premium function. Restoring purchases didn’t help.

  • December 17, 2017
  • 4 replies
  • 1835 views

Paid for subscription but still can’t use premium function. Restoring purchases didn’t help.

This topic has been closed for replies.
Correct answer greule

No. Subscriptions marked as "renews 16 January 2018”

I attach screenshots:

IMG_7120.PNG - Google Drive

IMG_7119.PNG - Google Drive

image1.png - Google Drive


Your issue should be solved. Could be that you need to  re-sign-in to the Lr CC Mobile app. Let me know your results. - Guido

4 replies

Participant
May 25, 2024

Rikk Flohr_Photography
Community Manager
May 25, 2024

You’ve posted to an ancient thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same one you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better off posting to a new thread with fresh, complete information, including system information, a complete description of the problem, and step-by-step instructions for reproduction. 

 

If the issue is the same, we will merge you back into the appropriate location. 

 

Thank you!

 

Rikk Flohr: Adobe Photography Org
Participant
July 14, 2022

I too have paid for premium service and isn't working, refreshing purchases not working ethier.  

 

mitchells_groovy_designs
Participant
July 15, 2022

Have been having this same problem for at least 3 weeks. Using Lightroom Cloud on MacOS.

 

My Adobe subscription works with Lightroom classic and all other Adobe apps though. 

 

I've read through the solutions posted here "Known issues in Lightroom". The following solution titled "Signing in" posted here failed to solve the problem.

 

I've also read through the solutions posted here "Can't use Premium features in Lightroom for mobile after in-app purchase". These solutions haven't worked:

  1. Make sure your subscription is active.
  2. Make sure that you are logged in with the correct Adobe ID.

 

 

^ What happens after I click "Buy now". Nothing updates within app, after any period of time.

 

Other potential solutions that haven't worked:

  1. Restarting the app.
  2. Restarting computer.
  3. Uninstalling/reinstalling the app
  4. Updating the app.
deepakg1988
Inspiring
December 18, 2017

Hi Tia,

May I know, on which platform are you using Lightroom mobile. ?

Also please message me your Adobe ID on which the subscription was taken.

Thanks

Deepak

tiaz75271114
Participant
December 18, 2017

iOS

greule
Inspiring
December 18, 2017

When you open up iOS setting->iTunes&App Store, then long tab your Apple-id and choose "View Apple ID". From there navigate to the "Subscription"-entry. Is the Lr Premium Subscription marked as expired? - Guido/ LrMobile QE

Neox99
Legend
December 18, 2017

Please educate me as to what is 'premium function'? I have no such thing and have never seen reference to it within my versions of Adobe products.

tiaz75271114
Participant
December 18, 2017

I meant “premium feature”. In my language, this is the translation - premium functions (премиум функции). I don’t use English for this program. I translate from Russian into English. You didn’t satisfy my translation, ok, I’m sorry.