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Raysha Mal
Raysha Mal
Participant
December 20, 2017
Answered

Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

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greule
greuleCorrect answer
Inspiring
December 20, 2017

Could you please try to re-sign-in. your issue should be fixed. - Guido/Lr Mobile QE

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69 replies

Jessica29341983ot9p
Participant
April 11, 2023

I am having this issue too.

 

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Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-Retired
April 11, 2023

You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction. 

 

In the unlikely event the issue is the same, we will merge you back into the appropriate location. 

 

Thank you!

 

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Rikk Flohr: Adobe Photography Org
cait219298111spm
Participant
November 25, 2021

I am having the same problem. I bought a year subscription in august and haven't been able to use it 😞 please help!

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greule
greule
Inspiring
November 29, 2021

when you sign-in to https://account.adobe.com/ ...cou you double-check if there is still an active subsscripiton listed? Just asking since I can only see a canceled "Lightroom plan with 1TB" - hope this helps- Guido/ Lr QE

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cait219298111spm
Participant
December 9, 2021

I don't know where to find it on my adobe account but under my subscription on my iPhone it shows my year I paid for as active and the payment also went through in my bank. So I basically just lost $119 I guess 

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Marie5EB4
Participant
August 11, 2021

Same here. They deleted all of my photos and presets and after chatting with them blamed Apple. Apple confirmed I still have a subscription and this is an issue on their end. I want this solved. I want my purchases back. I have logged out and back in. Even chatting they said I have no subscription, but I do. Can someone please figure this out or provide me full refund for the past 2 years of photos lost. 

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Marie5EB4
Participant
August 11, 2021

Hi, same thing for me. I have had this app for 2 years. Never even did a trial, just straight to monthly payments. I am still paying for it and yet they say I don't have a subscription on my app and have deleted all my photos and presets. I contacted them and they said it's apples fault, however Apple only facilitates the subscription plan, which IS ACTIVE AND BEING PAID FOR. Someone either give me a full refund for losing everything and deleting my subscription or figure it out and get my stuff back. I have all receipts for the past 2 years. It is active, so figure it out Adobe. This isn't apples fault.

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Jordan Guglielmi
Participating Frequently
April 11, 2020

Hi, i have the same issue. When I click restore purchases, the circle starts circling like forever but nothing happens. My subscription is through Apple and is active, but the Lightroom mobile app says it expired. I tried deleting the app, turning my phone off and on, reinstalling the app. Still the same issue. Please help

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Jordan Guglielmi
Participating Frequently
April 12, 2020

Someone can fix my problem???

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Adobe Employee
Charlie.D
Adobe Employee
April 15, 2020

Hi again Jordan

I can tell from your many posts this was an urgent issue for you.  Sincerely, I apologize for the trouble.  If every you need help urgently, please contact Adobe Support directly.  

Thank you,

Charlie

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Izalgudchic
Participant
April 9, 2020

Ditto here. I paid as well and cannot use the pro features. 

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Adobe Employee
Charlie.D
Adobe Employee
April 9, 2020

Can you try to sign in again.  Your issue should be fixed.  Also, please ensure your iTunes account payment method/credit card info is up-to-date to ensure uninterrupted service.  Thank you!

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    Izalgudchic
    Participant
    April 10, 2020

    This worked for me, thank you!

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    magnificent_Gleam5D13
    Participant
    January 8, 2020

    i have the same issue sir. tried all sign in /out adobe and apps store use email. but still have the loading screen on restore purchase. 

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    Adobe Employee
    Charlie.D
    Adobe Employee
    January 10, 2020

    Hi 'benzaic'

    I see a active Lightroom Premium subscription for the email ID I see for you here.  Are things working OK for you now?  If you are trying to sign in via Google or Facebook, perhaps try entering your email ID directly via Adobe ID?  Pleaese let us know if you are still blocked

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    abysangle
    abysangle
    Participant
    July 5, 2019

    Hello

    I’m facing the same problem.

    I tried to re-sign but no luck, still facing the same issue.

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    greule
    greule
    Inspiring
    July 6, 2019

    Hi Abhijeet. Could you give it a try again. Your account should be fixed. - Guido/ Lr Mobile QE

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    IngK1
    Participant
    January 10, 2020

    Hi!

    I have got the same problem as many mentioned above. I ve paid for my premium account, but it does not work. I ve tried all the mentioned solutions. Can you help me somehow?

    Thank you in advance!

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    ketheE
    ketheE
    Participant
    July 5, 2019

    Hi, i have the same issue.

    signing in out of iTunes and Lr dosent work. Neither does restarting the phone. Please help me, thanks.

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    greule
    greule
    Inspiring
    July 5, 2019

    Hi Kethe. Could you give it a try again. Your account should be fixed. - Guido/ Lr Mobile QE

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    hannak82411663
    Participant
    July 5, 2019

    I am having the same issue

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    miracle842004_46548691
    miracle842004_46548691
    Participant
    July 5, 2019

    Hi, I had a chat with adobe rep. The $4.99 plan through i-tunes is discontinued, and you have to buy a new $9.99 plan through adobe. There is a 7 day free trial too.

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    laurenb2013
    Participant
    July 5, 2019

    I am having the same exact issue. When I click restore purchases, the circle starts circling but nothing happens. My subscription is through Apple and is active, but the Lightroom mobile app says it expired. I tried deleting the app, turning my phone off and on, reinstalling the app. Still the same issue. All of the many presets I had downloaded and saved to my light room are also gone. Please help

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    greule
    greule
    Inspiring
    July 5, 2019

    Your both accounts should be fixed. Pleae give it a try . Guido/ Lr Mobile QE

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