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Edgar319692112sk5
Participant
August 30, 2023
Question

Paid LR mobile premium but can't use premium features

  • August 30, 2023
  • 1 reply
  • 238 views

Hello! 

I bought the premium service but when I try to use it nothing change in the app (android), still offer the 2 month trial and after I click on it a message says that I already bought and shows a error code: IS9224/6050/ ZxOOxptOsu

Also I tried to restore the purchase but it says that there's not previous purchases.

I have my debit card as primary payment in galaxy store and it was bought thru it, I believed that the problem was that and I add a credit card to try to purchase again so I unsuscribe the previous purchase and try again to purchase but it doesn't allow me, the LR app still showing same messages (I'll attach them). I try to restart my mobile a couple of times and still showing the same.

I have no problem starting a new LR profile, but I want to see if I can save this first. 

Any solution?? 

I appreciate your help

Edgar 

    This topic has been closed for replies.

    1 reply

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    August 30, 2023

    I've inspected your account (via the Email address you are using in the forum) and find no record of a subscription on Adobe's end. If you've subscribed under a different Email, please let me know). 

    At this point, I would check with the Play Store Support to verify your purchase completed correctly. 

    Rikk Flohr: Adobe Photography Org
    E
    Edgar319692112sk5Author
    Participant
    August 30, 2023

    Thank you! 

    I had to uninstall from galaxy store and install again from Playstore and I could purchase the premium, now it's working properly. I still don't know why I could finish the process of purchasing from galaxy store either way.

    Thanks for your help again 

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