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K
Killabay
Participant
April 11, 2020
Question

Pay for Light Room Premium, Premium Features Don't Work

  • April 11, 2020
  • 1 reply
  • 246 views

Help! I pay for LR Premium, but the features don't work. It says my trial is expired. When I click 'restore purchases' I get the 'duplicate purchase' error. I don't believe I have another Adobe ID other than the one I'm on. 

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    1 reply

    C
    Adobe Employee
    Charlie.D
    Adobe Employee
    April 15, 2020

    Hi again 'Killabay'

    We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

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