Skip to main content
N
Nivedita289042486qlp
Participant
March 16, 2023
Question

Payment done, Premium not activated

  • March 16, 2023
  • 4 replies
  • 311 views

I subscribed for a trial, I canceled the same day as the payment was due. 1699 INR, the yearly payment got deducted fron my account, but my subscription expired too. I dont mind either options, a refund or an activation of subscription. Need help.

This topic has been closed for replies.

4 replies

C
Adobe Employee
Charlie.D
Adobe Employee
March 16, 2023

If Adobe Support is not able to help as Rikk suggests, it's because Apple actually manages the purchase transactions/refund requests for situations like these.  I'm not sure Adobe Support can direct Apple to issue refunds.  

 

Please see this page for additional advice on how to contact Apple Support: https://support.apple.com/en-us/HT204084 

N
Nivedita289042486qlpAuthor
Participant
March 23, 2023

thank you for your response. The payment got reversed  by its own few days after I posted this.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
March 16, 2023

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html . Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

Rikk Flohr: Adobe Photography Org
N
Nivedita289042486qlpAuthor
Participant
March 23, 2023

thank you for your response. The payment got reversed few days after I posted this by its own.

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices