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Participant
February 21, 2025
Answered

People Mask Stopped Working in Lightroom

Having been using this PC for couple years without any changes and with latest lightroom upgrade it no longer detects people for masking. 

 

Lightroom version: 8.2 x64 [ 20250201-0700-1b12095 ] (Feb 1 2025)
NGL Version: 1.39.0.9
WF Version: 7.2 963a5a9
VF Version: 1.0.154
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Micro-Star International Co., Ltd. MS-7C37 / AMD Ryzen 9 5900X 12-Core Processor
Logical processor count: 24
Processor speed: 3.7 GHz
Real memory available to Lightroom: 65457.0 MB
Real memory used by Lightroom: 6263.7 MB (9.5%)
Virtual memory used by Lightroom: 10055.6 MB
Memory cache size: 3038.5 MB

Internal Camera Raw version: 17.2 [ 2155 ]
Maximum thread count used by Camera Raw: 13
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 376MB / 30680MB (1%)
Camera Raw real memory: 378MB / 65457MB (0%)

Display: 3840x2160
System DPI setting: 144 DPI (high DPI mode)
Dark Mode: Yes
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA RTX A2000 (31.0.15.3770) - 6 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Valued Customer\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Valued Customer\AppData\Local\Adobe\Lightroom CC\Data

Rikk Flohr-Retired
Rikk Flohr-RetiredCorrect answer
February 21, 2025

I initially saw the same thing as you; however, after updating my GPU driver from the GPU manufacturer's website, it is working again. I would recommend downloading the latest Studio driver from nVidia and seeing if it fixes the problem.

 

Rikk Flohr: Adobe Photography Org

4 replies

Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-RetiredCorrect answer
February 21, 2025

I initially saw the same thing as you; however, after updating my GPU driver from the GPU manufacturer's website, it is working again. I would recommend downloading the latest Studio driver from nVidia and seeing if it fixes the problem.

 

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Rikk Flohr: Adobe Photography Org
Participant
February 22, 2025
Thank You..

That did the trick
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Rikk Flohr-Retired
Adobe Employee
February 22, 2025

Thank you for your confirmation!

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Rikk Flohr: Adobe Photography Org
Participant
February 21, 2025

I installed 8.1 and confirmed that the people masking feature works with 8.1.

It does not work with 8.2

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