Skip to main content
timdesrochers
timdesrochers
Participant
August 26, 2022
Answered

People View discontinued by Adobe

  • August 26, 2022
  • 3 replies
  • 413 views

Hi all, 

 

After deciding to go all-in on Lightroom CC last month and importing 70,000 images, I called Adobe support this evening to inquire about no "People View" results being returned after a month of waiting. The ID feature had previously worked very well in this same library and had been a factor in my decision to try and go "all-in."

 

The support representative informed me that as of the latest August updates to LrCC, Adobe is or has discontinued the People View feature. The representative could not provide any documents to support this claim, and I haven't been able to find any references to this across the web.

 

Does anyone know what's going on? If a knowledgeable Adobe employee is listening, I do have a case/reference number I could provide.

 

Frustrated...

This topic has been closed for replies.
Correct answer Rikk Flohr_Photography

You were given incorrect information. People View has not been removed/discontinued. 

3 replies

E
Adobe Employee
Elmira22079019r802
Adobe Employee
August 27, 2022

Hello td803, I'll contact you directly for the info about your lightroom account to see what's going on.

 

-Elmira

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity ManagerCorrect answer
August 26, 2022

You were given incorrect information. People View has not been removed/discontinued. 

Rikk Flohr: Adobe Photography Org
    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    August 26, 2022

    People View is disabled by default. Is People View enabled in your Preferences?

    https://helpx.adobe.com/au/lightroom-cc/using/people-view.html

    timdesrochers
    timdesrochersAuthor
    Participant
    August 26, 2022

    Yes, it is, and has been, on all client devices since well over a year ago. I only noticed that it was not updating/running on new imports after I began importing ("adding?") most of my lifetime collection of photos – over a month ago now. 

     

    The Adobe representative stated clearly that this feature has been removed as of the latest updates. 

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    August 26, 2022

    I can't check it right now because I am typing this on my iPad (it's still in the iPad version, that I can assure you), but I doubt very much that this has been discontinued. Unfortunately, some Adobe support staff is notorious for making things up and saying things like "this option was removed" when they don't know how to help.

     

    -- Johan W. Elzenga
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices