Skip to main content
V
Victor31092161btyw
Participant
July 15, 2023
Question

Perdida de Presets

  • July 15, 2023
  • 1 reply
  • 761 views

Hola, me pueden ayudar ya que hice cambio de dispositivo movil y al descargarse la aplicacion pude acceder sin problemas pero veo que todos los presets que habia creado desaparecieron, como puedo hacer para recuperarlos.

Agradezco su ayuda por favor.

 

Saludos,

 

This topic has been closed for replies.

1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Legend
July 17, 2023

Hi @Victor31092161btyw 

 

I hear your concerns and want you to know I'm here to support you.

Are you logged in with the correct Adobe_ID? I cannot find any account with the email you reached us with. Were you using the free version?

Please check this article that might help you find your missing presets: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html#:~:text=If%20you%20sign%20out%20and,will%20be%20available%20in%20Lightroom.

 

Let us know how it goes.

 

Best,

Ranjisha 

V
Victor31092161btywAuthor
Participant
July 22, 2023

Hola muchas gracias por la pronta respuesta. Si usaba la versión gratuita. No recuerdo exactamente con qué correo electrónico estaba registrado, ahora me he creado una cuenta nueva y paga pero me gustaría recuperar los presets que me llevo tanto tiempo crear.

Saludos

    Ranjisha Sengupta
    Ranjisha Sengupta
    Legend
    July 24, 2023

    Ok got it. But, in that case, retrieving the presets seems impossible. Please start syncing your work next time so that retrieval can be possible. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices