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Participant
June 22, 2024
Question

Permanently deleted files

  • June 22, 2024
  • 1 reply
  • 179 views

Hello

I'm looking to recover files imported into Lightroom Mobile on April 6, 2024, and permanently deleted in May.

Following a misunderstanding, my client had in fact not uploaded the expected photos.

Is it possible to restore these files by your internal services?

I dare to believe in a miracle 🙏

Thank you in advance.

Kind regards

This topic has been closed for replies.

1 reply

Inspiring
June 24, 2024

Hello @Jean-Laurent38200150i4d7 

Did you check to see if the files are still in the Lightroom app's 'Deleted' album?  This works similarly to the Trash on your computer.  Lightroom will automatically, permanently purge files from its 'Deleted' trashbin after 60 days.

Participant
June 25, 2024

Hello Charlie

thank you for your answer.

Files are not available any more in the 'deleted files' folder.