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rtwdave925
Participating Frequently
Nov 19, 2019 11:02 PM UTC
Question

Photo import problems since iOS 13

Ever since I upgraded to an iPhone 11 Pro Max and upgraded to iOS 13, I've been having problems importing photos from my Camera Roll into the Lightroom mobile app. 

 

The photos are okay on my phone, but when I import them into the mobile LR app, many appear either underexposed or overexposed and those altered images are what I get if I upload/import into Lightroom Classic (desktop), which is where I manage and edit my photos. 

 

This has totally clogged up my workflow and it's costing me a lot of extra time. My current workaround is Airdropping the photos to my laptop, and them importing them into Lightroom Classic. The quality is maintained when I take this approach. 

 

I called Adobe support at least a month ago and the phone rep said that they were aware of the issue and that the Lightroom app is fine -- it's Apple that needs to make changes to the iOS. But they couldn't say when that would be (they hoped before the end of the year). Does that sound right?

 

Several iOS updates have come out since then and I'm on the latest 13.2.3, but I haven't seen the issue resolved.

 

I'm also having trouble finding any mention of it on the web. I can't be the only one experiencing it.

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7 replies

selondon
Community Expert
selondonCommunity Expert
Community Expert
Nov 28, 2019 11:31 PM UTC

Reading both your posts again, is it the same problem with two different workflows?

 

rtwdave925 using the iPhone's native camera and importing into, and then looking different in the Lightroom app

 

robf1912204 using the Lightroom Mobile camera and the appearing different in the Lightroom app

 

 

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robf1912204
robf1912204
Participant
Nov 29, 2019 1:15 AM UTC
Yes, mine is using the Lightroom app camera.
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selondon
Community Expert
selondonCommunity Expert
Community Expert
Nov 27, 2019 10:38 PM UTC

Could it be to do with iOS using Night Mode?

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rtwdave925Author
Participating Frequently
Nov 28, 2019 3:59 PM UTC

I don't know. 

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selondon
Community Expert
selondonCommunity Expert
Community Expert
Nov 27, 2019 10:37 PM UTC

It's probably best to also post on the following forum that is monitored by the engineering team:

https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_lightroom_mobile

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    rtwdave925Author
    Participating Frequently
    Nov 28, 2019 3:59 PM UTC

    Thanks for the suggestion. I just did this - https://feedback.photoshop.com/photoshop_family/topics/photos-over-underexposed-on-import-since-ios-13

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      robf1912204
      robf1912204
      Participant
      Nov 26, 2019 9:13 PM UTC

      I am experiencing the same thing. It's driving me crazy. I take the photo, the quick preview looks perfect, exactly as it did in while taking the photo, but then when looking at the photo in the LR Camera roll the photo is WAY darker.

       

      See my one example here:

       

      Photos coming into the camera roll darker or lighter than taken

       

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