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marcelr80546554
Participant
November 14, 2019
Question

Photo’s and presets gone after upgrading to premium LR mobile

  • November 14, 2019
  • 1 reply
  • 320 views

Hi i have a free LR app. Where i had a bunch of presets and and photo's stored in the app. Today i upgraded to premiun and now all my presets and photo's are gone. 

Does anyone knows how to get them back? It's pretty weird. 

This topic has been closed for replies.

1 reply

C
Adobe Employee
Charlie.D
Adobe Employee
November 26, 2019

This is definitely not expected.  Before you susbcribed, did you sign out or reinstall?  Did you sign into another account? 

If you sign into your same account in a browser at https://lightroom.adobe.com/, do you see the photos that should be in Lightroom Mobile?

 

If the photos are still missing, is it possible you have an iTunes backup of your device from before the time when you subscribed?  Maybe you can find your images with the help here: https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

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