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Sheridan29108017gzmd
Participant
March 28, 2023
Question

Photo Unavailable and Full Storage

  • March 28, 2023
  • 3 replies
  • 583 views

My cloud storage for Lightroom has been full for a while now. I use an external harddive to copy all original files. Unfortuantly, that harddrive has died. I have now lost photos as it is saying they are unavailble due to being corrupted, missing, or modified. I cannot sink them due to full storage, and they will not move across to my new harddrive. I really need help as I am a photogrpaher and I have clients who need their photos - Please someone tell me there is an answer to restore these 'missing' edits! 

 

Also I cannot delete other images to clear space, as I need them for work!!

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3 replies

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
March 28, 2023

Your screenshot suggests that you're using Lightroom desktop, not Classic. It also appears that your cloud storage is only 20GB. Fortunately, this can be upgraded to 1TB or more, although you would probably need to change from the 'Photography Plan (20GB)' to the 'Lightroom Plan (1TB)'. The two plans cost the same, but the first also includes Photoshop and Lightroom Classic.

 

 

Hopefully, someone more familair with the plans  canoffer more help. In meantime, 

scroll to bottom of this link for more details. of the plans on offer

https://www.adobe.com/uk/products/photoshop-lightroom.html

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Thor Egil Leirtrø
Known Participant
March 28, 2023

Lightroom Classic syncs only previews to the cloud, not counting towards your quota. If you have crashed your hard-disk with no backup, well - lesson learned I guess.

Thor Egil LeirtrøFreelance concert photographer - thoregilphoto.com
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Thor Egil Leirtrø
Known Participant
March 28, 2023

Ah, it looks like you are using the cloud based Lightroom. Then your pictures should be stored in the cloud all right, but you have posted your question in the wrong forum.

Thor Egil LeirtrøFreelance concert photographer - thoregilphoto.com
D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
March 28, 2023

Not much we can do here. It's your own responsibility to make sure you have storage for your work - and to have backup when disks fail. Which they all will at some point.

 

I don't sleep well unless I have at least two copies of every file. I usually have three, one of which at a different physical location.

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Sheridan29108017gzmdAuthor
Participant
March 28, 2023

Yeah that's fair, so there is no way to re sync these photos on lightroom? I have upgraded my storage. 

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